Administration Clerk - Specialist Consul

Position DetailsReference Number 65866
Position Title Administration Clerk - Specialist Consulting, Referral Management
Employment Type Part Time Ongoing
Entity Monash Health
Department Specialist Consulting - Referral Management
Location Monash Medical Centre Clayton
Position SummaryAbout Monash HealthMonash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 25,500 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visitAbout Us and the RoleThe Referral Management team are primary team responsible for processing referrals, scheduling appointments and responding to consumer enquiries by both patients, referrers and various stakeholders. In this clerical role your primary responsibilities will include:

• Provide patients and visitors with assistance over the phone as first point of contact;
• Effective communication with patients, families and providers;
• Process referrals, schedule appointments as well as complete other tasks to support the daily operations of the referral management service.
• Complete and ensure accurate data entry.

About YouWe are seeking people to join our patient-focused team who possess the following:

• Excellent communication and customer service skills;
• Ability to work in a fast-pace dynamic environment;
• Attention to detail; and
• Intermediate computer skills.

What’s in it for you?You’ll be part of a dynamic changing environment. You’ll also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay.How to ApplyMonash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at .Offers of employment can only be made once all required probity checks have been completed. These include:

• reference checks;
• a clear Police Check conducted within the last three months;
• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
• proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov. Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.
Selection Criteria General clerical and / or administrative skillsCustomer serviceMedical terminologyExcellent computer skills and a willingness to learn new software packages.Experience with Patient Management Systems (iPM, EMR & SMR is desirable)
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