AddressAdministration & Customer Service Officer
Apply now Vacancy no: 518221
Work type: Permanent - Full Time
Location: Mitchell
State: ACT
Categories: Administration, Customer Service
About us
Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.
Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. Blueprint 2030 is the evolution to our Footprint 2025 strategy, built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions and value for money for our customers.
Our Benefits:
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network
- Employee share program
- Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.
What the opportunity involves:
Our Health Business, Cleanaway Daniels, is Australia's leading provider of medical waste services, making a safer, sustainable future possible for the healthcare sector.
We are approaching an exciting time with positive growth and EBIT and an exciting opportunity for an experienced Administration / Customer Services Officer to join our Health Services Business Unit.
Based on site at Mitchell, ACT. You will report to the Administration & Customer Service Manager. You will be the linchpin addition to this high performing team that facilitates the ongoing administration & Customer Service process to ensure operational effectiveness.
The role is site based and we offer Monday - Friday, 8 am - 4 pm or 9 am - 5 pm (flexibility is available around start and finish).
Responsibilities:
- Inbound & Outbound calls to clients for orders, invoicing queries, and other CS related matters.
- The point of contact between our Transport and Customer Service Teams
- Proactively handle internal and external customer queries via phone, web, and email.
- Manage customer complaints to resolution, following set procedures.
- Maintain accurate records of customer interactions, quotes, and transactions in the CRM system.
- Undertake invoicing tasks as assigned.
- Maintain our CRM Database of customer information.
- Assist with daily operational requirements of the Transport & Customer Service Teams.
- Assisting the Customer Service team with our end of week and end of week/month functions
- Assisting in the tracking, recording and follow-up of driver paperwork, create, amend, print driver tour sheets and picking slips.
- Record and reschedule missed services daily.
- Data entry - Service bookings and driver run changes and updates.
About you:
IT savvy and competent across the MS Office suite, CRM tools, and able to pick up on new technology quickly.
Previous experience in a fast-paced administration / CS role or office environment. Background in logistics, supply chain, Customer Service or sales support will be advantageous.
You are well organised, can prioritise multiple deadlines with exceptional time management abilities.
You have attention to detail and accuracy with your data entry skills.
A flair for Customer Service and a high level of communication, including telephone etiquette, customer maintenance, handling complaints and remaining calm under pressure.
Accept an uncompromising commitment to the Cleanaway safety-first culture.
Embrace and maintain the "Cleanaway Respect" culture.
You will have a natural interest in sustainability and the environment.
Why join us?
Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.
This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.
Where it's a different background or a different way of thinking, we see how our business is stronger with those perspectives being heard.
Applications close:
