Administration Officer, Integrated Booking Unit (Ibu)

An exciting opportunity exists for an Administration Officer to join a dynamic team at Royal North Shore Hospital as a part time waitlist coordinator. Please note, this role is a one day a week position and availability on Mondays is required. 

Employment Type: Permanent Part Time
Position Classification: Administration Officer (Level 4)
Remuneration: $33.46 - $34.26 per hour
Hours Per Week: 6
Requisition ID: REQ347186 

Where you'll be working
The Integrated Booking Unit (IBU) is a crucial part of the surgical patient journey, responsible for processing all Recommendation For Admission (RFA) paperwork for elective surgery at Royal North Shore Hospital. The IBU works collaboratively with various departments throughout the facility to ensure the patient/ carer journey is as smooth as possible. 

What you'll be doing

This position is responsible for maintaining patient waiting times in accordance with the NSW Ministry of Health (MoH) Waiting Time and Elective Surgery Management policy. This involves liaising closely with surgical and/or medical teams to ensure timely access for patients. Each position is responsible for the coordination of a number of surgical specialties. 

This role contributes to meeting the total health care needs and expectations of patients, clinicians, staff and the community. Waitlist coordinators achieve this by providing and maintaining a high level of standard in the IBU. 

The successful applicant must possess excellent prioritisation skills with the ability to organise tasks and meet strict deadlines. Candidates will also have the ability to handle emotive issues, ensure high attention to detail, accurately enter data and work effectively within a team environment.  

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:

1. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
2. Highly professional phone mannerism with an ability to synthesise and communicate information in a timely and productive manner.
3. Excellent oral and written communication skills.
4. Well-developed computer skills including accurate data entry skills.
5. Demonstrated ability to work independently as well as part of a team, including having excellent communication and interpersonal skills.
6. Ability to be self-motivated with good time management skills and excellent prioritisation of tasks.
7. Demonstrated flexibility with work duties.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Samantha Chapman on ***************@health.nsw.gov.au or 02 9463 2437

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health.  Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. 

Applications Close: 18 October 2022

Tentative Interview Date(s): 28 October 2022