Administration Officer Level 3, Oral Health Call Centre Operator

Employment Type: Permanent Part Time (2 Positions Available)
Position Classification: Administrative Officer Level 3
Remuneration: $33.30 - $34.33 per hour
Hours Per Week: 19
Requisition ID: REQ468192
Applications Close: 3 March 2024
We currently have two part time position's available with hours and days as follows;

• Position 1 (19 hours per week): Monday 9am - 4pm, Tuesday 9.30am - 4pm, Wednesday 9am - 4pm
• Position 2 (19 hours per week): Monday 9am - 4pm, Tuesday 9.30am - 4pm, Thursday 9am - 4pm

What you'll be doing
The Oral Health Call Centre Operator will be responsible for the provision of administrative activities of Oral Health Call Centre to the clients and clinical staff in a timely, efficient and professional manner.
All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (2 doses) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Please provide proof of vaccination if available.
Illawarra Shoalhaven Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.
Talent Pool
This recruitment may be used to create a talent pool / eligibility list where candidates may be offered casual, ongoing permanent, or temporary full-time or part-time positions within the next 18 months.
Please note: Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
Your claim against the selection criteria is the most important part of your application as it will help determine whether or not you have met the standard of response required by the panel to be eligible for an interview. You should read the Position Description and then address the selection criteria for the role, giving examples where required. Applicants are encouraged to review the following information on Applying for a position within NSW Health at:
Selection Criteria * Demonstrated administrative experience preferable in a hospital/health care setting.

• Demonstrated ability to work under pressure and with flexibility in a high demand area.
• Demonstrated experience in Microsoft Office, data entry and experience with using a patient administration system and/or clinical information system or similar.
• Demonstrated ability to foster and maintain an efficient communication framework with clients, clinicians and other team members.
• Demonstrated superior oral and written communication, interpersonal and negotiation skills.
• Proven ability to problem solve, prioritise workload and meet deadlines.
• Ability to work independently and as part of a team.
• Current NSW Drivers licence Class C and ability and willingness to travel for work purposes. This may involve driving relatively long distances within the Local Health District.

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For role related queries or questions contact Denise Norman on Denise.Norman@health.nsw.gov.au