Administration Officer - Referral Management

Employment Type: Permanent Full and Part Time, Temporary Full and Part Time Until September 2024
Position Classification: Administration Officer Level 2
Remuneration: $31.20 - $32.24 Per Hour + 11% Super + Salary Packaging
Hours Per Week: Up to 38
Requisition ID: REQ458475
Applications Close: Monday, 5th February 2024
Administration Officer
Referral Management
Awabakal Country - James Fletcher Hospital
This is a targeted position in accordance with Policy Directive ( ) NSW Health Good Health - Great Jobs: Aboriginal Workforce Strategic Framework 2016 - 2020. Preference will be given to applicants of Aboriginal or Torres Strait Islander descent who meet the selection criteria. Exemption is claimed under S21 of the Anti-Discrimination Act 1977. Aboriginal applicants must demonstrate Aboriginality by providing documentation before the interview in addition to addressing the selection criteria. For information on Confirmation of Aboriginality requirements click .
In the event there are no suitable Aboriginal applicants then applications from non-Aboriginal applicants will be considered.
Where you'll be working:
This role will be located at our James Fletcher Campus in the Referral Management team, located on Watt Street, Newcastle.
As we process referrals we don’t have any patient contact at all, we are a very small and close-knit team of 5, plus the team leader.
About the role:
In this role, you will be surrounded by supportive managers and team, and be provided with intensive education and training where required.
The Administration Officer will be responsible for but not limited to:

• Verifying, registering, and updating patient details and cross-checking demographics with a high level of accuracy
• Processing of incoming referrals to the service
• Processing of referrals after clinical triage (assessment)
• Meeting service KPIs related to referral processing
• Working with a great team
• Effectively communicating and liaising with internal and external stakeholders

Benefits:

• Sustainable Healthcare:
• Proximity to cafes and other services
• ADO's each month (for full time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals

About you:

• Flexible and adaptable to change
• Great time management skills and exemplary customer service skills
• Ability to work well within a team
• Proficient computer and administrative skills

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For role-related queries or questions contact Claire Feltis on Claire.Feltis@health.nsw.gov.au
Information for Applicants:
An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: .
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (AIR Immunisation History Statement) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
Acceptable proof of COVID-19 vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement (IHS), or AIR COVID-19 Digital Certificate, or AIR COVID-19 and Influenza IHS. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.?
Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting via or 1300 40 25 23.
HNE Health employees may be eligible for a range of such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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