Administration / Ward Clerk

Administration / Ward Clerk

22hrs - 38hrs per week   

Shellharbour Private Hospital is an acute surgical facility, comprising of 3 operating theatres, a rehabilitation centre and a 56-bed Ward. The hospital has an excellent reputation in providing high-quality patient-centred care to the local community.

We are seeking a highly motivated and customer service focused Administration / Ward Clerk to join our team.

The Administration / Ward Clerk is responsible for the effective and efficient performance of clerical duties within the Hospital Administration Department.  To succeed in this role you will be committed to work as part of a team, with a strong customer focus.  You must be passionate about being in the front line dealing with internal and external customers, whilst working in a fast pace environment. Duties include a high level of professional customer service to patients, visitors and internal customers, and performing duties that support reception, administration and clinical teams by coordinating the necessary clerical requirements from patients’ admission to discharge.   

The Administration / Ward Clerk is responsible for, and will include:

• Professional Customer service
• Maintaining required KPIs
• Performing preadmission clerical tasks
• Coordinate Preadmission/admission/discharge of patient via the Hospital mainframe system
• Health Fund/DVA/Medicare Eligibility checks
• Compensable Approvals for inpatient
• Finalisation of patients informed financial consent, and collection of fees.
• Management of all incoming calls to the ward
• Preparing patient files for admission.
• Daily reporting.
• Coordinating inpatients external medical appointments
• Liaise with all departments to finalise patients discharge paperwork in a timely manner
• Admitting patients to the ward, ensuring all appropriate paperwork is completed
• Stock ordering as requested
• Arranging inpatient transport

You will be working across the following departments/positions in the hospital as required:

• Ward Clerk
• Reception 
• Pre – Admission 

Essential Criteria

• Previous administrative experience within an office environment (previous medical service experience in a similar role will be considered favourable)
• A strong customer service background
• Strong organisational and time management skills
• Excellent attention to detail
• Demonstrated experience to meet (or exceed) expectations, taking responsibly for accurate and timely results.
• Ability to communicate effectively with all levels of staff.
• Demonstrated experience using the Microsoft Office suite: Outlook, Word and Excel
• Proven ability to be flexible and adaptable in an office environment.
• Demonstrated experience working autonomously as well as part of a team.
• Current Working with Children check/Police Check
• Proof of COVID-19 Vaccination status, in line with Public Health Order for all health care workers.
• Professional Customer Service

Desirable Criteria:

• Previous experience in a similar role
• Medical Terminology knowledge
• Experience in hospital mainframe systems
• Previous Health Fund knowledge

Closing Date: 14 April 24

All written applications must address and meet essential criteria. Applications must include current CV.

Tracey Hallowell
Administration Manager
***************@healthecare.com.au