Administrative Executive

Administration Executive

Resolute Care Group

Townsville, Northern QLD

Client & Sales Administration (Administration & Office Support)

Full time

$60,000 - $70,000 pa.

Resolute Care are looking for a customer focused, efficient Administration Assistant for our Townville office.

About Us

Resolute Care Group is a local North Queensland disability support organisation providing authentic and social wellbeing to a diverse Australian community and your loved ones in Townsville, Ayr, Charters Towers, Mt. Isa and all other surrounding areas in the region. 

Our focus is in the areas of community nursing care, disability services, supported accommodation and community supports through government funded programs such as NDIS, My aged care, DVA or privately funded clients. 

We are passionate about providing professional companionship and  personal care to clients based on their individual needs/desires and via an established/documented care plan. Work directly with the client, their families and friends ensuring continuity of care.  Supporting every client in and providing safe client care in accordance with the Australian Disability Care Quality Standards.

About the role

In this role you will be responsible for providing a wide range of administrative support services to facilitate the effective operation and function of the office. This role is extremely fast paced managing the reception desk and incoming calls. 

You will be an adaptable individual who is able to work autonomously and has outstanding communication skills. Your outstanding stakeholder engagement skills and your ability to prioritize your workload in a fast-paced work environment will be paramount to your success in this role.

Key duties include, but are not limited to:

• Provide a wide range of administrative support to the team as required, including word processing, presentation preparation, spreadsheets, and diary management.
• Be the first point of contact for new referrals, including onboarding and preparation of documentation. 
• Manage incoming calls and front of house administrative operations. 
• Coordinate meetings and appointments, including venue bookings, agenda & minute preparation.
• Communicate effectively with management, staff, clients, and families in a productive and harmonious way.

What do you need for the role?

• A passion for providing exceptional customer service
• Previous experience in a busy office, preferably in the disability industry
• Great attention to detail and time management abilities
• Demonstrated experience in all aspects of office administration including proficiency in the use of Office suite products and dedicated CRM programs.
• Ability to work well within a team
• NDIS Worker Screening Clearance or willingness to obtain

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application.  When submitting your application, please ensure you provide the following:

• A cover letter outlining your suitability for the role including current and relevant examples of work experience and skills related to the key responsibilities and success factors for this role.
• A current resume which outlines your work experience and any other information that is relevant to this role. Please include the contact details for two referees. 

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as an Administration Executive?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Do you have data entry experience?

How much notice are you required to give your current employer?