Administrative Officer

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. 

The Regulatory Operations Division delivers regulatory and compliance operations, including incident response, compliance monitoring and investigations. It is responsible for the approval of providers, suitability assessments and manages the national Worker Screening database. It uses a range of compliance and enforcement tools to support quality services and safeguarding of participants. It manages key stakeholder interactions with other regulators, enforcement and government agencies. It contributes to the development of regulatory practice and policy, strategic initiatives, and regulatory campaigns. The Division has three key branches and a small office supporting the Deputy Commissioner: 

⦁ Market Operations

⦁ Regulatory Campaigns and Projects

⦁ Compliance and Enforcement 

⦁ Office of the Deputy Commissioner.

Key responsibilities

1. Building and maintaining strong working relationships with internal and external executive level staff.

2. Prepares written communication for the consideration of others. Explains concepts, processes and policies to stakeholders and employees.

3. Working with the Office of the Deputy Commission to identify and support opportunities for continuous improvement within the division, including participation in projects, committees and working groups where appropriate.

4. Provide administrative support in a fast-paced environment to the Office of the Deputy Commissioner via:

⦁ Group inbox management and task delegation

⦁ Supporting Travel Management

⦁ Credit Card and expense acquittal using established systems.  

5. Preparing meeting notes and following up actions thereafter.

6. Assist with planning and preparation of communication activities and events

7. Attending to a diverse range of ad hoc duties as required to support the Office of the Deputy Commissioner.