AddressEmployment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $66,027.58 - $68,085.50 per annum
Hours Per Week: 38
Requisition ID: REQ471969
Location: Westmead
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.
Benefits of working for Western Sydney Local Health District
- Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For full time staff)
- Salary Packaging - lowers your taxable income and increases your take-home pay. (Applicable for eligible employees) http://wslhdintranet.wsahs.nsw.gov.au/salary-packaging-with-smartsalary
- Meal entertainment lowers your taxable income and increases your take-home pay. (Applicable for eligible employees) http://wslhdintranet.wsahs.nsw.gov.au/salary-packaging-with-smartsalary
- Employee Assistance Program (EAP) professional counselling and coaching service that offers confidential, short-term support for work-related and personal issues, which you and your immediate family can access
- Managers Support - Employee Assistance Program (EAP) professional consultative service for all managers, HR or senior staff that is confidential and unlimited for people management support
- Fitness Passport - permanent employees and their immediate family members can sign-up for this affordable membership which allows access to an extensive range of gyms, pools and fitness services from multiple providers across NSW
- Generous leave conditions in accordance with NSW Health (State) awards
- Recognition of prior relevant service may be considered toward commencing salary
- Leave may be transferrable from other public sector agencies in accordance with leave mobility provisions
What you'll be doing
The Social Work DepartmentAdministrative Officer is responsible for providing a high quality range of frontline administrative and support services to patients, families and carers accessing services through the Social Work Department of Westmead Hospital. The position supports the Social Work Service with day to day administrative duties, stock ordering and maintenance of allocated IT Assets.
The Level 3 Administrative Officer is able to demonstrate decision making in day to day operational matters, operates under broad supervision with some independent action and initiative in the application of established work practices and procedures.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Selection Criteria
- Extensive client related and administrative experience in a front-facing receptionist/customer service position.
- Demonstrated strong customer service skills, interpersonal skills with a focussed and responsible approach to managing sensitive enquiries whilst maintaining strict confidentiality.
- High level computer literacy with demonstrated attention to detail and a very high level of accuracy when working with a range of computer systems
- Highly developed organisational and priority allocation skills with demonstrated ability to plan, prioritise and meet busy work schedules
- Excellent verbal and written communication and conflict resolution skills applied to a customer service environment with the ability to deal confidently and courteously with people at all levels.
- Demonstrated ability to work independently and as a team member to achieve quality service outcomes with the ability to be flexible and adaptable to changing priorities
- Demonstrated understanding of the needs of consumers from a range of diverse cultural, linguistic, ethnic, and religious backgrounds
- Experience in providing quality customer service and/or developing and maintaining relationships with key stakeholders internal and external to the organisation.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Nicole Hraiki on *************@health.nsw.gov.au
Applications Close: 2nd May 2024
