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Form of workWelcome to Abbott! We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey.
About us
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries
The Administrator -Quality Assurance role is an excellent opportunity based in Macquarie Park to join our Quality Assurance team.
Main responsibilities:
- To ensure timely processing of product returns to the manufacturer, this includes physically processing the product returns from the field and sending to manufacturer for product investigation as part of our product experience reporting requirements. Ensure relevant implantable devices are traceable through the Abbott Medical Australia & New Zealand (ANZ) Patient Device Tracking (PDT) database and process.
- To ensure compliance of the PDT process in accordance with TGA Requirements + training for new employees
- The role is responsible for cross functional communication and interaction with various functions including regulatory, customer service, supply chain & field personnel, hospitals and patients regarding patient implant information and card issuance.
- Perform weekly patient implant registration duties such as card printing and mailout within agreed turnaround timelines.
- Assist with sales data management; implant tracking, working with spreadsheets to provide data for sales staff.
- Support customer complaints according to Abbott ANZ Field Event Reporting Standard Operating Procedure.
- Knowledge of and commitment to Work, Health & Safety responsibilities.
- Execute the position and Business Unit responsibilities according to applicable Abbott ANZ Standard Operating Procedures.
- Assist with Quality Objectives for maintaining ANZ Quality System and ensuring continuous improvement.
Minimum Experience/Training Required
- Previous experience in a similar role, preferably in a medical devices / pharmaceutical environment.
- Proficient at using Microsoft Office Suites (ie. Word, Excel & PowerPoint). Experience with SAP is advantageous.
- Understanding of industry standards and regulations such as the TGA patient information guidelines, MTAA Code of Conduct & Abbott / SJM HCP Code of Conduct.
Abbott provides some fantastic benefits for our employees, these include:
- Free onsite parking
- Onsite gym and barista
- Leading Learning and Development opportunities
- Wellness programs
- Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
