An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.More about our benefits
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Quality Monitoring - Conduct regular evaluations of customer interactions, including calls, emails, and chats.
- Performance Analysis - Analyse KPIs related to customer interactions and provide insights into trends, strengths, and areas of improvement.
- Training and Development - Collaborate with training facilitator to develop and update training materials and provide coaching and training sessions based on QA findings.
- Process Improvement - Identify and recommend improvements to our operational processes.
- Reporting - Generate regular reports on QA performance and trends.
- Customer support assistance
- Strong analytical and problem-solving skills.
- Experience working in a fast-moving customer centric Call Centre environment.
- Strong sense of safety and a good understanding of warehouse OHS requirements
- High level attention to detail
- Analytical Thinking
- Coaching & Mentoring
- High service orientation
- Ability to work in a team environment.
- Ability to prioritise, with excellent time management skills.