Address
Form of workSandgate Location | Permanent Part Time | 22 Hours p/w | Seeking Sales & Customer Service Professionals
About the company
Regis is an industry leading, national Aged Care provider that offers a range of care and support services to suit the individual needs of senior Australians. We are proud of our 20 years of experience in Aged Care, and of the 8000 passionate people who are devoted to providing person-centred support to every individual in our care.
About the role
We currently have an opportunity for a Customer Service Coordinator to join the team at our Regis Lucinda home in a part time capacity - working 22 hours per week. In this role you will be responsible for actively providing assistance to the Lucinda home to meet occupancy targets and assist families and potential residents in securing a place within Regis.
Duties & Responsibilities
- Coordinate and arrange meetings with key referral agencies to maximise the effect of raising awareness of Regis in the direct community of bed fillers
- Establish relationships with key stakeholders
- Provide on the job coaching to other staff who undertake parts of the sales process to assist with the level of professionalism in the sales process
- Conduct informative tours that showcase both the home and Regis
- Ensure that Regis value to customers is clear and understood to set Regis apart from competitors
- Support the Facility Manager in the achievement of RAD targets as per room advertised pricing and budget parameters
- Actively provide assistance in meeting occupancy budgets
- Adjust to multiple demands, ambiguity and change in collaboration with other staff in a positive way
- Build productive working relationships and foster team work and collaboration across the home;
- Identify opportunities to improve customer satisfaction and the overall performance of the Homes€™ €˜First Impression" service
- Identify opportunities to improve Customer Service across the facilities and various service programs
- Respond positively and efficiently to customer enquiries
- Keep Salesforce current with status of all opportunities
- As required, effectively negotiate a sales opportunity
- Assist at home based marketing events such as open days and breakfasts
Skills & Experience
- Is patient with families and residents
- Has maturity and understands work place appropriateness
- Professional and ability to manage sensitive information
- Strong attention to detail
- Supportive of and adheres to company directives
- Ability to listen and anticipate
- Works well unsupervised
- Punctual & reliable
- Flexible & approachable
- Proactive, hard working, enthusiastic
- Ability to prioritise and multi task
- Understands and deals well with ambiguity
- Demonstrates initiative
- Is proactive and focuses on continuous improvement
- Effective at building internal and external stakeholder relationships
- Excellent written and verbal communication skills
- Presents well
- A warm and personable disposition
- Outstanding PC literacy skills
- Outstanding Customer Service ethos
- Understanding of the customer relationship
- Solid understanding of Aged Care funding models
- Sales, business development and Customer Service experience preferably within Aged Care
Mandatory requirements for all candidates
- Evidence that you have had the 2020 Flu Vaccination or willingness to complete this before employment can be offered*
- Proof of the right to work lawfully in Australia
- Valid National Police Check
* The Australian Government has advised that all residential Aged Care staff and visiting workers should be vaccinated by 1 May 2020. This includes both current and future Regis employees.
Workplace Culture
Regis is the support you need for the career you want. At Regis, you will be a part of a unique and supportive culture where every team member is treated and valued as an individual. You will find flexibility, a professional challenge and appreciation for the work you do.
Employee Benefits
- Annual flu shot on-site
- Appreciation and a warm smile every day at work
- Pay rates are negotiable based on your experience and skills
- Clearly defined opportunities for career development and progression
- Financial studies assistance support to enable you to further develop
For a career that€™s more than just a job, apply now!
