Advisor, HESA Processes and Systems

Overview:
Part-time, Continuing position (3 days per week)
Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working
About the Role
As the Advisor, HES Processes and Systems you will be one of three specialists responsible for administering the Higher Education Support Act (HESA) and VET Student Loan programs and ensuring compliance with associated obligations. You will focus on student enrolment processes, government reporting, and Commonwealth Assistance schemes.
Activities involve using RMIT's student management system and Government systems to identify and correct student record issues and ensure effective processes throughout the year. You may also support enrolment activities across Enrolment and Student Records as required, with occasional evening and weekend work during peak periods.
To be successful in this position, you will have:
Demonstrated experience and expertise in the provision of quality student administration advice and services; including a sound understanding and working knowledge of Federal legislation and procedures. Highly desirable: significant knowledge of the HESA legislation and experience relating to the enrolment and administration of government-funded vocational and higher education students.
Excellent organisational and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet conflicting deadlines; work independently to quickly extract the priority issues and act without specific direction where appropriate while keeping management and stakeholders informed.
Strong conceptual, analytical and problem-solving skills and an ability to think laterally to identify practical and workable solutions within relevant compliance constraints; proven ability to identify and manage the impacts of issues on customers.
Demonstrated ability to contribute to the continuous improvement of systems and processes in a service-oriented environment; including the ability to advise management of the potential for policy and process improvements; use a range of information and communication technologies effectively including: Microsoft Office software packages, web & email software, database use and management.
Highly developed interpersonal and communication skills, including ability to tailor communication styles to diverse audiences. Proven ability to analyse and present complex data to different audiences and stakeholders.
Demonstrated ability to build and maintain effective and productive relationships with a wide range of groups is essential, both internal and external to the University, including a demonstrated ability to respond appropriately to sensitive information and situations.
Ability to work accurately with detailed information; including shared, detailed data spreadsheets; data entry; data validation and investigation and resolution of complex issues.
Qualifications
Degree in relevant discipline and/or significant experience required.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Education Portfolio
The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice-President who is responsible for planning and implementation of the University’s strategies related to RMIT’s academic programs and the student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.
The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.
The Academic Registrar's Group (ARG) is responsible for a range of activities underpinning the student lifecycle from enrolment through to graduation. The ARG operating environment is highly complex in view of more than 82,000 student enrolments across the University in both vocational and higher education programs at campuses in Melbourne, Europe and Vietnam, as well as at several offshore locations in conjunction with educational and industry partners.
RMIT has one of the highest numbers of international student enrolments within Australian universities; consequently, compliance requirements are significant with State and Federal legislation imposing numerous and frequently revised regulatory obligations.
The ARG has a staff establishment of around 140 EFT in Australia and Vietnam, and an operating budget in excess of $20 million.
Core University services provided by the Academic Registrar's Group include: Integrity: academic policy, student conduct, student complaints, university appeals, assessment support including special consideration, results and academic progress; Academic Governance and Systems: government reporting, system operations, academic governance; Enrolment and Student Records: student financials, enrolment services, student records, governance and compliance, and global enrolment services; Completions and Graduations: program completions and graduation ceremonies.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.
For further information about this position, please see the Position Description hyperlinked below or contact Tina Zarkos – Senior Coordinator, HESA Processes and Systems via email at
Applications Close: 17 Jan 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via or visit our Careers page for more contact information -
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