AddressAdvocate Outreach - (South West region)
1.0 FTE SCHADS 5.1 $93,858.96 + super + salary packaging + additional paid Christmas leave
- Are you passionate about social justice, equity and protecting the rights of the vulnerable older people?
- Are you a great communicator, and passionate about advocacy and human rights?
- Do you have knowledge of My Aged Care, Commonwealth Home Support program, Home Care packages and residential aged care?
Then keep reading – this might be the job for you!
About the role
This is currently a fixed term opportunity upto 30 June 2025 with the possibility of the role being made permanent. This position provides advocacy, information and education to older people to assist them to understand their rights and to have them respected. The role largely involves phone, and some direct (face to face) client contact to deliver information and advocacy support. Advocates also engage with and deliver educations to families and carers, aged and community care staff, health and welfare professionals and community groups to raise awareness of the rights of older people and the prevention of all forms of elder abuse.
There will be a requirement to travel within the region to provide advocacy, information and education to as many older people as possible.
The position reports directly to the Regional Team Leader and works collaboratively with and supports their Advocacy colleagues and the wider Advocare team to further Advocare’s objectives.
What to expect in this role:
- Perform client service activities via answering incoming calls to Advocare’s main phone line and providing information and, where appropriate, advocacy to eligible clients.
- Facilitate presentations / education sessions with residents, older persons, their family members and staff of residential aged care facilities and home care services throughout the region. Education sessions cover the process of aged care, how to access it and client rights in the system and raise awareness of elder abuse and how to stay safe.
- Build respectful, working relationships with other service providers in the sector.
- Participate in new service delivery projects and assist to grow the Advocare brand.
- Identify emerging issues for older people and communicate these opportunities to the Advocate Team Leader.
- Accurate recording of data relating to issues impacting older people to support Advocare with providing systemic advocacy.
About the right candidate
It's great you are still reading – that means you resonate with the above.
Most of all, you have to have a passion for helping fellow humans. We are a diverse team, but our genuine passion for helping older people live their best lives is the glue that holds us all together.
We are searching for someone who can meet the following work-related requirements:
- Confident and passionate individuals with significant experience and knowledge of working in an advocate, case manager, and/or a community support role within the Aged Care sector.
- Demonstrated understanding of the aged and community care sector, from CHSP to residential aged care, including special needs groups.
- Commitment to delivering quality customer service, working empathetically with clients to ensure we deliver rights-based and client-focused services.
- The ability to work well within a small team with minimal supervision.
- Strong computer literacy, outlook, word and power point and client data management system.
- Confident facilitation/ presentation/ public speaking skills to deliver group education sessions.
- Willingness to travel around the region which may be upto 5 days away from home.
About us
Advocare is a leader in addressing the rights of older people and elder abuse. We are not-for-profit and completely independent from aged care providers.
We empower older people by giving them information and choice so they can make informed decisions and can live the life they want on their terms.
Our values Integrity, Empowerment, Social Justice and Equity are at the heart of everything we do.
Why choose us?
We are a not-for-profit so if you are looking to make your millions, this is probably not the role for you. We do have a few perks though:
- Salary packaging
- Flexible work arrangements
- Additional paid leave between Christmas – New Year, plus 2 additional Wellness Days after your one year anniversary, and
- Working every day with a team of passionate, like-minded people
Heard enough? Want to apply?
Send us your resume and cover letter outlining why this sounds like the role for you and addressing the Work-Related Requirements. You will also need to include your experience of:
- Working with regional and remote communities (individuals and stakeholders)
- Working with CaLD and ATSI peoples
Applications close 5 July 2024. This role is open now, so the sooner we find the right person, the better! If you have any queries, or would like copy of job description, please visit our website: www.advocare.org.au or contact Tanya Gartner, Regional Team Leader ******@advocare.org.au.
Advocare values a diverse workforce with different life experiences, skills and backgrounds including people with disability, Aboriginal and Torres Strait Islander people, LGBTQIA+ and people from all cultural and linguistic backgrounds. Don't hesitate to reach out if you need a hand with your application.
