After Sales Service Manager | SITRAK Australia

Join a world leader in heavy vehicle manufacturing | Rapid career growth opportunity

Your new company 
SITRAK Australia is the operating name of SINOTRUK, a world leader in the design and production of commercial vehicles, including heavy, medium, light, passenger, and special vehicles. They are the largest heavy-truck exporter in China, ranking amongst the world’s best heavy truck manufacturers, currently sold to over 110 countries. Australia is an emerging market for Sinotruk, who are poised for rapid growth here - since entering the Australian market in 2017, 12 models have passed ADR certification and more than 1,000 heavy truck products have been delivered to their customers. SITRAK is currently expanding, and a number of newly created opportunities are being recruited by Hays to join their business, which is located in Campbellfield.
Your new role 
Key responsibilities include:

• Developing new after-Sales Service stations and building up the afterSales Service network.
• Maintain communication and management with existing service stations.
• Conduct comprehensive and systematic training for the after-Sales Service stations, including the operational training of their after-Sales Service system.
• Conduct driving training and operational training for end users.
• Responding to after-Sales Service calls and enquiries
• Conduct SITRAK truck driving training for truck drivers
• Assist in the training of new after-sales technical service staff when required.
• Assist in management of the after-Sales Service team and setting up after-Sales Service system
• Regularly conduct technical summary reports on SITRAK products
• Conduct analysis of the technical characteristics of competitor products in the industry.

What you'll need to succeed 

Experience within the automotive spare parts industry

Meticulous attention to detail.

Well organized.

Computer literate.

Ability to work within a team environment.

Excellent spoken and written English communication skills.

Ability to work under pressure, and multi-task.

Work independently and unsupervised.

Ability to adhere to set deadlines.

Current driver’s license (C Class) is essential.

Valid truck driving license ideally.

What you'll get in return 
An attractive salary package awaits the successful candidate, which is negotiable on experience. SITRAK provides ongoing opportunities for career advancement with the Sinotruk group. You will be joining the fastest growing heavy vehicle supplier in the country.

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Gerard Murphy on (03) 8346 7*** or *************@hays.com.au. Hays are the retained recruitment partner for SITRAK Australia, all direct or third party applications will be forwarded to Hays for review.#2868110