AddressAbout CRA Building Services
CRA is a dynamic family-owned and operated business. Over the past few years, we have experienced unprecedented growth and established ourselves as a builder of choice within the Insurance Repair Industry in SA, NSW, and Victoria.
Our culture brings together a supportive and fun team of awesome people, who work together to make a positive impact in our community. Our vision is to make a meaningful difference in our local insurance repair landscape by being a trusted and caring partner for those in need.
Due to continued growth, we have a newly created Melbourne-based position overseeing our Estimator and Supervisor teams. The 'Estimator/ Supervisor Manager - Victoria' role is full-time (42.5 hours), Monday through Friday, from 7:30 am - 4:30 pm. There work model is a hybrid of a work from home model plus site visits/ Melbourne office attendance.
The type of person needed
We are looking for a dynamic individual with outstanding people skills and a positive outlook. We seek staff with a ‘lifelong learner’ mindset, a proud work ethic, and the ability to think outside the box. We value teamwork, humility and empathy.
The ideal candidate will come to the role with solid people management experience and enjoy supporting staff development whilst overseeing the operational output of the Victorian team to best support business outcomes. This role will sit in our Management tier and work with other similar Managers across CRA Building Services.
The successful candidate will communicate effectively with a broad range of people at all levels, across different cultures and act with credibility, discretion, empathy, tact and diplomacy. Your ability to prioritise and manage your time, work well under pressure, will be highly valued as will your outstanding people skills and positive outlook.
We're ideally seeking a person with a thorough knowledge of and a proven track record in management within the insurance repair and/ or generally construction industry.
If you thrive in a position that offers both autonomy and team support and are eager to contribute your unique skills and talents to make a difference, we encourage you to apply.
The Role
This position, reporting to the Chief Operating Officer, will
- Provide cohesive leadership and oversight to the Estimator and Supervisor (Victoria) teams including contributing to the support, mentoring, and day-to-day supervision of the team to meet targets.
- Work with Senior Management to analyse and prepare Insurer data for Insurer Performance Sessions.
- Manage CRA's systems to record and review data to conduct trend analysis and create strategy.
- Undertake daily team management duties including (but not limited to); staff training, hosting team meetings and social events, managing leave requests and handovers, and other staff-related duties
- Monitor staff performance and development, and address staff performance issues.
- Provide support to staff with complex cases, and assist with overflow of work when needed including management of staffing needs during weather event situations.
- Provide technical support to the Estimator and Supervisor teams via dynamic and status methods.
- Provide support to staff when an escalation is required.
- Coordinate and facilitate regular Staff Development Sessions meetings with team members.
- Ensure the Estimator and Supervisor (Victoria) teams are meeting insurer SLAs and KPIs.
- Monitor staff workloads to ensure that they are sustainable.
- Work with Senior Management to identify and develop talent in the Estimator and Supervisor teams.
- Work with Senior Management to maintain a positive team culture and effective structure.
- Complete a reduced claim caseload to assist with incoming work, as directed by management.
- Assist HR with recruitment, staffing changes, rosters and other HR processes, as needed.
- Assist Accounts with invoicing queries.
Key criteria - What experience is required
Knowledge/Qualifications/Licenses:
- Essential: Minimum 2 years, recent proven experience in a similar role.
- Essential: Thorough knowledge of the residential building/ construction industry.
- Essential: Current White Card and current unrestricted driver's licence.
- Desirable: A trade qualification.
- Desirable: Supervisor's registration is a definite advantage.
Skills/Experience:
- Proficiency in team leadership and adept at optimising team performance
- Experience in leading and motivation cross-functional teams collaboratively to achieve team goals.
- Ability to oversee Insurance Repairs in residential settings.
- Excellent time management and organisational skills, and an ability to manage high-quality outcomes within strict KPI time frames.
- Advanced verbal and written skills including the ability to draft correspondence, reports and emails.
- Excellent communication skills in managing contractors and trades.
- Proficient technology skills including the use of computer software and portal-based technologies.
- An understanding of the Building Code of Australia.
- Ability to maintain safe work practices in line with OH&S policies and procedures through understanding the Occupational Health and Safety Act (2004).
- A commitment to ongoing professional education and training.
What's on offer
Benefits:
- Excellent salary package (depending on experience) plus superannuation.
- Laptop and phone.
- Company vehicle.
- Family-friendly, flexible workplace
- Paid mandatory training plus Staff Training and Development Fund.
- Staff and family Employment Assistance Program to support health and wellbeing.
How to apply
Applications close at 9 am Monday 8 July 2024, unless filled earlier. To apply, please do so through this website, providing both a cover letter and an up-to-date CV with a minimum of three work-related references.
Applications will only progress if the essential requirements have been met and only successful candidates will be contacted. For further information please email **@crabuilding.com.au or contact the Human Resources department at (08) 8297 0***.
