Afterhours - Call Centre / Customer Service

Do you have an outgoing & driven personality and love amazing customers by delivering the best experience possible for them during an important time.

Do you have an outgoing & driven personality and love amazing customers by delivering the best experience possible for them during an important time.

• Full Time-Permanent Position
• After Hours roster based role varying from 12:00pm-10:00pm

An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our close knit customer connect team based in Balcatta. You will liaise with customers and corporate clients, make outbound progress update calls, receive inbound enquires via phone and email and while overseeing the claims repair experience for customers. This role will involve working a 38 hour rostered week, with varying hours from 12:00pm to 10pm, Monday to Sunday (alternating roster). This is a fantastic chance to join a stable and secure company that values its people above all else! On the job training and career growth opportunities will also be available for the right applicant.
Key Duties & Responsibilities:

• Receive and handle calls from a diverse customer base
• Create a memorable experience for our clients and their customers
• Assist customers and corporate clients with specific enquiries
• Provide a high level of personalised Customer Service
• Work varying programs and Client portal’s at any one time
• Complete submission of client reports and quotations
• Allocating of Emergency Trades for Makesafe works nationally

Criteria:

• Strong customer experience background
• Prior experience in an office based role
• Confident and professional phone manner
• Excellent communication and interpersonal skills
• Ability to work well under pressure and achieve KPI’s
• Strong computer literacy
• Positive attitude and a desire to go above and beyond to deliver high quality Customer Service
• Background in a Call Centre environment advantageous, however not essential
• Previous experience in the insurance or construction industry advantageous, however not essential

We Offer:

• An immediate start
• A respected organisation with stability and security
• Support and guidance from experienced managers
• A positive and rewarding team culture
• Future career progression where great work is recognised and rewarded
• Discounts on technology, cars, fashion, and leisure
• Up to date technology and a modern office environment
• On-site parking

The Company: Positioned as one of Australia’s leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management’s transparent and honest attitude towards staff, have had an enormous impact on the growth of this company. Please note:
Please note: The successful candidate must have the right to work in Australia, and be prepared to undergo a pre-employment medical examination and criminal background check where required.