Aftersales Customer Service Officer

Mount Waverley location, free parking onsite
Outstanding Team-based Role
About Our Client
Our client is an Australian owned and operated brand, specialising in the distribution and wholesaling of over 12 specialist brands. With large contracts into Bunnings and Harvey Norman, this organisation is set up for long-term success. This is a great role, in a lovely team for a candidate looking for long-term stability and able to work in the office full-time, 8:30am - 5pm.
Job Description
Reporting to the Aftersales Manager, the main duties include, but are not limited to:
Answering calls from clients about their repairs, install feedback, and troubleshooting product issues.
Responding to email queries from customers in a timely manner.
Directing customer to the repairs portal and scheduling a technician to assist on-site.
Empathising with customers surrounding errors or mistakes and promptly assisting them.
Maintaining and building customer relationships by providing outstanding Customer Service, daily.
General administrative duties and ad-hoc tasks as required.
The Successful Applicant
Our client is seeking a proven and dedicated Customer Service Officer (Aftersales) who has an excellent phone manner and has an ability to empathise with customers when they call in. You will have excellent communications skills and the ability to prioritise tasks correctly, actioning what is most important asap. You will be required to be in the office five-days per week and you will be provided an excellent training program.
What's on Offer
You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:
Located in Mt. Waverley, with Free Parking Available On-Site.
Permanent, Full-Time role.
$60K - $65K plus Superannuation, Pending Experience
Outstanding Team-Based Role.