Company

Connected LibrariesSee more

addressAddressCranbourne, VIC
CategoryCustomer Service

Job description

Two part-time permanent opportunities are available at our Cranbourne West Library Lounge.  Both positions are to commence working in July 2024. 

Part time 3 days per week (21 hours) 

  • Cranbourne West – Monday 9am to 5pm 
  • Cranbourne West – Tuesday 9am to 5pm 
  • Cranbourne West – Thursday 9am to 5pm 
  • 1 Saturday in 4 and 1 Sunday in 8 (at other branches) 

Part time 2 days per week (14 hours) 

  • Cranbourne West - Wednesday 9am - 5pm 
  • Cranbourne West - Friday 9am - 5pm 
  • 1 Saturday in 4 and 1 Sunday in 8 (at other branches)

Please note: The days advertised may change dependent on the 2 successful applicants' preferences to ensure a workable and successful job share arrangement.  If you prefer an alternate mix of days, do not hesitate to mention this in your application. 

  • $39.31 to $42.47 per hour 
  • Located at Cranbourne West Community Hub 

About the business and the role  

Connected Libraries has two part time Band 4 Customer Experience Library Officer positions available to work at our new Cranbourne West Community Hub pop up library.  

These are exciting opportunities ideally for experienced professionals with strong customer service and a proven work history facilitating programs, either in public libraries or in a teaching capacity. 

If you are passionate to deliver quality programs and want to make a difference in your community, then you will thrive working in our libraries! We are a dedicated and committed team focused on high level Customer Experience, information services and community support. Working for us is a great opportunity to showcase your information technology and problem-solving skills in a range of information technology and software tools. 

CL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day. 

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.  

Selection Criteria 

  • Knowledge and skills gained through on-the-job training commensurate with the requirements of the role  
  • Post-trade or other post-secondary qualification is required  
  • Passion to deliver quality and cost-effective programs  
  • Proven investigative and planning skills to assist with the development of new community programs   
  • Proven experience developing and facilitating programs for all ages either in public libraries or in a teaching capacity  
  • Ideally proven supervisory skills to undertake supervisory responsibilities as required  
  • High level of quality, organisational and time management skills  
  • Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus  
  • Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict  
  • Hands on information technology and problem-solving skills for a range of information technology and software tools   
  • Proven ability to effectively and efficiently provide quality customer service   
  • Driver’s licence is essential   
  • Working with Children Check  

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position. 

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. 

Applicants can view the Position Description at https://www.connectedlibraries.org.au/employment/

Please email covering letter (max. two pages) addressing the selection criteria listed above plus resume (max. three pages) directly to **********@connectedlibraries.org.au 

Applications close on Tuesday 4th June 2024 at 5pm. Don't miss out, get your application in today! 

Refer code: 2228871. Connected Libraries - The previous day - 2024-05-21 18:50

Connected Libraries

Cranbourne, VIC
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