AddressJR0000010800
- Fixed term, Full-time until December 2024
- Higher Education Officer Level 6 |$86,737 - $92,481 p.a.
- Location: Location: Bedford Park / Kaurna Country
- View Position Description
Portfolio of the Vice-President & Pro Vice-Chancellor (International):
The Portfolio of the Vice-President and Pro Vice-Chancellor (International) recognise the key to our success is exceptional people. If you are a hardworking, dedicated professional, with a passion for students and global education - we want to hear from you!! If you can see yourself contributing to the ambitious agenda of Flinders University in a friendly, collegial, fun and vibrant workplace - come join us!
About the Role
We are seeking an Agent Engagement Coordinator, who will work alongside the Senior Manager, International Recruitment and will play a pivotal role in supporting the Flinders International agent representative network and ensuring the University meets its strategic objectives and statutory compliance requirements. This position requires the incumbent to engage effectively with both internal and external stakeholders to ensure work instructions accurately reflect operational practices and regulatory compliance requirements.
This role also requires:
- Documenting, standardising and operationalising Agent Engagement, appointment, management, review, commission, and communication processes.
- Identifying areas for improvement, efficiency gains and better regulatory compliance alignment as it relates to Agent Engagement.
- Acting as a central point of contact, to provide customer service and support efficiently and promptly to our network-wide international agents, in addition to assisting with Flinders International agent events and visits.
You may be required to perform some out of hours work with interstate and international travel as required.
About You
You have exceptional oral and written communication skills which allow you to effectively engage with a diverse range of staff and stakeholders at all levels, including cross culturally.
You have a demonstrated commitment to delivering a high level of customer service enabling you to promote a client focused team culture. Your strong analytical ability allows you to evaluate complex processes, whilst formulating clear and structured work instructions.
In this role you will also demonstrate:
- The ability to work autonomously and as part of a team, handling multiple priorities within a certain timeframe.
- Demonstrated well-developed technological skills (i.e comprehensive experience in using computer applications such as word processing, spreadsheets, e-mail and web technology).
- A well-developed level of cultural sensitivity.
- Administrative and project coordination/management skills and experience within education / international education contexts (desirable).
Completion of a tertiary qualification in a relevant discipline with subsequent relevant experience, or an equivalent combination of experience and/or education and/or training.
Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- We embrace diversity and promote equity and inclusion for all students and staff
- Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
- Please see here for our Reconciliation Action Plan
- Please see here for our Indigenous Workforce Strategy
Prescribed Conditions for Employment
- A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
- Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy
- It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).
How to Apply and Information
- To apply online, please visit the Jobs@Flinders website via the job portal: JR0000010800 Agent Engagement Coordinator
- You are required to submit your CV and a Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.
- For more information regarding this position, please contact Lara Stone - Senior Manager, International Recruitment
Applications to be submitted before 10:00 pm (ACDT) Monday, 10th June 2024.
Please note, late applications and applications sent via agencies will not be accepted.
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
