Address Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an Service Support Air-Conditioning to join the team. The Role: Monitor, evaluate and develop Authorised Service Centre and repair network ensuring KPI’s and Customer Service standards are achieved. Execute Service network strategies in line with product value and market expectations. Work with State Sales Manager to ensure service strategy meets customer expectations. Duties and Responsibilities:
Evaluation and development of service repair network ensuring KPI and customer service standards are achieved.
Maintain and achieve full regional service coverage for air-condition products ensuring repair quality and customer service standards are maintained at the highest level.
Maintain high level of communication with State Sales team and provide appropriate solutions to support sales.
Technical support including triage to Authorised service centres (ASCs) and other repairers (OTAs)
About YOU:
Ability to understand and communicate technical concepts
Air-Conditioning Experience
The Benefits:
Generous discount on company products
Access to discounts and special promotions with retail partners
Hybrid working arrangement 4 days in the office 1 from home
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking
Contact Juma on 0413 051 365 for a confidential discussion or APPLY now via the link
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
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