Case Officer

Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Position No: Pool Ref 00000943
Closing Date: 2024-12-31 4:00 PM
Attachments: -OTHER CONDITIONS:This is a Open Ended Recruitment Pool for permanent full time, permanent part time, fixed term full time, fixed term part time and casual appointments with the possibility of extension(s) and/ or permanency.As "Open Ended" the panel will monitor this recuritment pool and assess applications on a regular basis.Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 31/12/2024.We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website atWe engage staff in positions of trust and responsibility. Appointment to any position in the Office is subject to the successful candidate providing a satisfactory National Police Certificate, in accordance with our policy. Referees may also be asked to comment on an applicant's integrity and past demonstration of ethical behaviour.SUBSTANTIVE EQUALITY STATEMENT:The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role.Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on (08) 6551 7620 or by email atJOB DESCRIPTION:The Case Officer provides information and advice on enquiries received from a variety of sources and manages a caseload of complaints for resolution.Our Office has recently implemented the Code of Conduct for certain health care workers in Western Australia. More information on the Code of Conduct can be found on our website in latest news.We are looking for candidates with demonstrated experience in managing enquiries and complaints in a legislative or policy framework environment, with strong customer service skills and who enjoy working as part of a busy team.SELECTION CRITERIA:The Job Description Form and Applicant Information document are attached to assist you with the preparation of your application.FOR FURTHER JOB RELATED INFORMATION:Please give Glodia Figredo a call on 6551 7615 or email Glodia.Figredo@hadsco.wa.gov.au if you would like to discuss the role in further detail or the work of our Office more broadly.APPLICATION INSTRUCTIONS:Apply now by submitting the following;

• A maximum two (2) page covering letter, addressing the work related requirements in the context of the role and the information in this advertisement;
• A comprehensive Resume that clearly outlines your skills, experience and key achievements, including the details of two referees.

Our values are an integral part of how we do business, and we expect all employees to demonstrate that you are the right cultural fit with a positive and can-do attitude, therefore alignment with our values should be incorporated into your application. Information on our values is available in the Applicant Information document attached.Our Values: Service - Accountable - Fair - Effective - ResponsivePublic Sector Code of Ethics: Personal Integrity- Relationships with others - AccountabilityPlease ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.To be eligible for permanent appointment you must be an Australian Citizen or hold permanent residency status at the point of recommendation for appointment.