AddressAre you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation looking for a passionate Air Conditioning Technician.
The Role:
Providing national support for all Air Conditioning product related issues involving escalations, reporting to management, and communicating with internal/external stakeholders until a solution is implemented in the field as necessary. Managing Service KPI via root cause analysis and implementing action plans, managing progress for improvement.
Duties and Responsibilities:
- Support Service Centres with technical information and assistance via various supporting processes.
- Support with technical assistances and product trainings to Service Centres via collaboration with A/C Trainer/Commissioning officer in Sales team.
- Liaise with Quality Control team and conduct initial quality test on new products at warehouse and produce QC test report to the business
- Managing Service KPI (such as CRRR - Repeated Repair Reduction by Service Centre tech) via cause analysis and implementing improvement plans.
- Involve and assist Training activity for Service Centres
- Manage Product rework as required.
- Confirm/Produce technical bulletins and prepare Quality reports when required.
- Conduct investigations into problem equipment and provide summary, effect and recommendations.
- Maintain quality records for factory feedback and management reporting.
- Post trade 3-5 years of relevant experience in Air Conditioning industry
- Minimum Certificate III in Electro technology, Refrigeration and Air Conditioning
- Air Conditioning & Refrigeration Trade Certificate or equivalent
- Discounts across over 400 retail partners
- Access to online wellness portal
- Heavily discounted gym membership
- Hybrid role
If you believe you would be a suitable applicant, please click 'apply now.' For more information, please call Juma for a confidential discussion on 0413 051 ***
Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
