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Form of workABOUT US
The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 95 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry.
THE ROLE
Based in our Cheltenham office, as our Air Services and Support Manager, you are responsible for leading our air support team in the day-to-day operations of the APT Travel Group. You will manage all ticketing, training and administration processes in an efficient and cost-effective manner for example finding best fares, managing queues, schedule changes, cancellations, exchanges, re-issues and ADM’s. You will lead the conversations with our product and commercial teams to ensure our fares are competitive with market standards and complement our touring offerings.
RESPONSIBILITIES
- Manage the Air Services and Support team in day-to-day functions including rostering and KRA’s
- Negotiate wholesale airline contract with airlines for the best fares
- Reconcile IATA and BSP billing weekly using back office systems
- Price and load fares in our systems for tours to ensure commercial decision can made
- Monitor and action GDS queues for schedule changes, cancellations and ticketing deadlines
- Assist with training new reservations and air support staff with flight specifics
- Troubleshoot air related issues and relay these to the leadership team
- Build and foster strong relationships with airline representatives
ABOUT YOU - to be considered for the role
- You are passionate about delivering exceptional customer service to internal and external stakeholders
- Strong knowledge of airline reservations system (preferably sabre)
- Experience in ticketing and constructing airfares
- Capability to lead and motivate a team
- Ability to read and understand tariffs and airline rules
- Aptitude to critically think and find out of the box solutions to customer issues
WHAT WE OFFER
- Flexible workplace culture with hybrid working from home model
- 4 weeks annual leave, plus a bonus week of leave if requirements are met
- 2 days of Volunteer Leave and the opportunity to give back with our One Tomorrow Foundation
- Overtime for hours worked
- Wellbeing program and learning & development opportunities
- Highly engaged great team and fantastic company culture
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
APPLY TODAY
Please send your resume and detailed cover letter by clicking on the apply button.
