Patient Support Services Manager

Patient Support Services Manager

• New Footscray Hospital 2025!
• Impactful role.
• Join our team at a very exciting phase of our growth journey!

Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

THE POSITION

• In the initial stage of mobilisation this position will be responsible, with the General Services Manager, for establishing the patient services operations.
• Lead the day-to-day functions of the PSA Services of the NFH, in a 24/7, acute care hospital.
• The role will operate from the Hospital Control Room working closely with hospital operator.
• All operations must be performed while supporting and promoting the Compass Safety Culture framework.
• Work with Hospital Operator to ensure patient flows and other operations are working to contractual and optimal requirements.
• Liaise with clinical staff to understand clinical wards and department pressures for the day and mobilise resources to respond.
• Point of contact/escalation for service delivery issues.
• Work closely with the local FM Help Desk Service via Hub Coordinators.
• Coordinate adjustments to service delivery solution in response to clinical needs.
• Present Service Delivery Models and attend meetings relevant to PSA services.
• Attend relevant meetings and control/governance groups.
• Ongoing oversight of rosters, people and communications strategy – both CGA and client interfaces.
• Point of contact/escalation for service delivery issues
• Promote strong customer service focus and ethos for self and team.
• Manage team across clinical areas and hub, including recruitment, training and managing performance.
• Manage finances within a budget. 
• Enforce a strict safety focused culture.

During this Mobilisation phase you will also support with the below:

• Build site work procedures, documentation, processes and training programs.
• Assist and develop scenario testing relevant to the commissioning of services at the new hospital.
• Develop rosters, people and communications strategy – both CGA and client interfaces including safety
• Project management and delivery.
• Present service delivery models and attend meetings relevant to services.
• Recruit and develop patient services team.
• Work with the compliance manager in building KPI tools and audits.
• Understand associated technology requirements for the project.

THE PERSON

• Previous management experience within healthcare with strong understanding of hospital operations and systems is essential.
• PPP (Public Private Partnership) experience is highly desirable but not essential.
• High level people and process management skills including the ability to manage a team.
• Demonstrated experience in successfully managing operational contracts and budgets.
• PSA/Patient facing experience highly regarded.
• Sound computer skills.
• In depth knowledge of HSEQ and commitment to safety leadership.

THE BENEFITS

• Multitude of salary packaging options available.
• Opportunities for professional development and growth.
• 12 weeks paid parental leave for primary carers.
• Opportunity for growth and development.

Apply now or contact ilsemaritz@compass-group.com.au or call 1300TALENT for a confidential discussion.