AddressAllocations and Service Coordinator
We are seeking a dedicated and detail-ordinated Allocations and Service Coordinator to join our newly created Direct Care Services team.
- $80k + super + (NFP pre-tax savings up to $15,900)
- Full-time, permanent position
- Flexible working arrangement (Office + WFH)
- Office located in Abbotsford, VIC
Care Connect
As an industry leading and dynamic care provider, Care Connect has delivered safe, effective, personal and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities - visit www.careconnect.org.au.
About the Role
The Allocation & Service Coordinator is responsible for performing day-to-day service coordination and scheduling activities in the Direct Care Services team.
The key aspects of this role will include but not be limited to:
- Coordinating client services, demonstrating a high level to customer service by being responsive, friendly, reliable, and professional with all enquiries
- Coordinating care worker schedules ensuring that all planned leave are accounted for and that travel time between shifts are minimised
- Managing adhoc daily change requests from clients or care workers
- Achieving KPIs with regards to rostering efficiencies
- Contacting clients with regards to service changes
- Assisting the Team Leader as required
This is a dynamic role and would suit a puzzle master who enjoys delighting clients and care workers through a well organised and efficient service roster.
About You
You are a great team player, loves contributing to continuous improvement and enjoys working in a fast past environment. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.
You ideally have prior allocations experience in the home care sector. To be successful in the role you have:
- Previous rostering or scheduling using the Skedulo system (highly desirable)
- Exceptional customer service and interpersonal skills (listening, written and verbal)
- Strong time management and organisational skills
- Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
- Strong attention to detail and accuracy by being thorough, methodical and systematic
- Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
- Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy.
- Ability to problem solve and negotiate under pressure and within time limited situations
Qualifications:
- Minimum of 2 years' experience with rostering or scheduling in a community to age care sector.
We Offer
- $80k + super + (NFP pre-tax savings up to $15,900)
- A caring, understanding work environment
- Flexible working environment and a passionate team
- Professional development opportunities including access to hundreds of online courses
- Great team environment, trusted employer brand, job security
Additional requirements:
- All appointments are made subject to a satisfactory National Police Check conducted by Care Connect and a valid Working with Children Check provided by the applicant, as requested.
- A statutory declaration is required, confirming residency in a country other than Australia. Depending on the information provided an international police check/s may also be required.
- Part of our selection process requires the completion of psychometric assessments.
How to Apply
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
If this role sounds like you, apply by clicking the "Apply Now" button below or use your SEEK profile by clicking the "Apply with seek" option.
* Please note interviews will be scheduled as suitable applications are received.
