AddressOn Offer
- We are a successful and growing Community Aged Care Provider
- Join a passionate and experienced team
- Full time position
- Busy office based in Bentleigh
- Friendly, professional, supportive culture, no office politics allowed!
- Attractive remuneration
Who We Are
We are a growing organisation with an excellent reputation in the Home Care Industry. Our experienced team focuses on providing high quality Home Care Services with family values to elderly clients and their families. Our focus is simply to provide Great Service to all our clients and genuinely support our amazing care workers. Our office is a harmonious space of teamwork, support, fun and dedication.
The Position
To coordinate our care services to home-based clients. Tasks include:
- Listening to and understanding client service requests (verbal and written).
- Using your “matching” skills and our software to search for suitable care workers.
- Communicating with our care staff about service requests and client requirements.
- Liaising with our clients and care workers.
- Using our software system to search, communicate and book services.
- Dealing with all customer service issues.
- Dealing with all carer-related issues.
- Ensuring the roster and database are always accurate.
Must Haves
- Commitment, Dedication and Passion for your work
- Reliability, Loyalty, Flexibility
- Ability to work in close team environment
- Top notch customer service skills
- Excellent verbal and written communication skills
- Negotiation skills
- Sense of calm and composure
- Understanding the importance of attention to detail and accuracy
- Solid computer and administration skills
- Ability to build relationships with our carers and clients
- Sense of humour
- Can-do attitude
- Passion for caring for the elderly
- Experience in Community Aged care an advantage
- Scheduling experience an advantage
Please attach your resume and concise cover letter to your application.
