AddressApplication Support Analyst | Amazon Connect | Insurance Organisation
Your new company
Our client is a global life insurance group with a large presence here in Australia, serving over 1 million customers. They are involved insurance, superannuation and investment policies.
Your new role
As an Application Support Analyst , you will play a crucial role in ensuring seamless operations and client satisfaction. This role will provide the technical and product capability required utilising AWS Connect to support the
delivery of the best possible customer experience through the Contact Centre and broader phone-based teams.
Your responsibilities will include:
Provide 1st level support for AWS Connect to frontline and wider business.
Manage AWS Connect end to end.
Troubleshoot and resolve issues promptly to minimise downtime.
Collaborate with cross-functional teams to enhance customer experience.
Monitor system performance and proactively address any anomalies.
Document processes, procedures, and solutions for reference.
What you'll need to succeed
Experience: Prior experience with Amazon Connect and related AI services.
Experience in customer service or contact centres is desired
Skills: Strong analytical skills, problem-solving abilities, and attention to detail.
Communication: Excellent verbal and written communication skills.
Team Player: Ability to work collaboratively in a fast-paced environment.
Certifications: AWS cloud Practitioner
What you'll get in return
Competitive Salary Package: We recognize your expertise and contribution.
Flexible Work Arrangements: Enjoy remote work options.
Cutting-Edge Technology: Opportunity to work with the latest tools.
Supportive Work Environment: Join our friendly and dynamic team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2846459
