AddressYour new company
Our clientis a global life insurance group with a large presence here in Australia, serving over 1 million customers. They are involved insurance, superannuationand investment policies.
Your new role
As an Application SupportAnalyst , you will play a crucial role in ensuring seamless operations andclient satisfaction. This role willprovide the technical and product capability required utilising AWS Connect tosupport thedelivery of the bestpossible customer experience through the Contact Centre and broader phone-based teams.
Your responsibilities willinclude:- Provide1st level support for AWS Connect to frontline and wider business.
- ManageAWS Connect end to end.
- Troubleshoot and resolve issuespromptly to minimise downtime.
- Collaborate with cross-functionalteams to enhance customer experience.
- Monitor system performance andproactively address any anomalies.
- Document processes, procedures,and solutions for reference.
What you'll need to succeed
- Experience: Prior experiencewith Amazon Connect and related AI services.
- Experience in customer service orcontact centres is desired
- Skills: Strong analyticalskills, problem-solving abilities, and attention to detail.
- Communication: Excellentverbal and written communication skills.
- Team Player: Ability to workcollaboratively in a fast-paced environment.
- Certifications: AWS cloudPractitioner
What you'll get in return
- Competitive SalaryPackage: We recognize your expertise and contribution.
- Flexible WorkArrangements: Enjoy remote work options.
- Cutting-EdgeTechnology: Opportunity to work with the latest tools.
- Supportive WorkEnvironment: Join our friendly and dynamic team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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