Analyst - Iam

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

Work Location: Bengaluru

Role Type: Permanent

This role is based within the Identity access management tech area, part of Security domain. Administer, maintain and review user accounts across ANZ’s risk applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.

The role has accountability to assist the Manager by proactively providing necessary reports, by collating, co-ordinating and ensuring accuracy & integrity of all deliverables.

What will you bring?

Process:

• The role requires minimum 2years relevant experience.
• Independently managing applications /Platforms provisioning team with minimal supervision of manager
• Assist in Creation & Deletion of user id’s on ANZ’s highly critical applications to ANZ staff as per HR records.
• Perform the function of granting and revoking passwords related to systems used in ANZ
• Makes preliminary assessments and recommends solutions in line with customer’s needs.
• Consults with other technical areas to resolve complex problems
• Liaison with stake holders for necessary approvals to ensure the process is completed within the SLA period
• Administer & maintain user accounts across the bank.
• Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
• Supporting the Manager and other stake holder for smooth transition of the new processes
• Follow up on quires and ensure timely processing
• Communicate effectively and efficiently with customers to understand their needs.
• Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors measured by Manager.

What will your day look like

Financial:

• Financial budget for which this position has no direct control

Customer:

• Target Service Level Agreements (SLAs) are consistently met influence the outcomes of fellow analysts.
• Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
• Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
• Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.

People:

• Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
• Enterprise wide responsibility for services’ to ANZ staff within business units, platform owners and support groups. 
• Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS and ANZ Management for reporting on security related incidents and prevention activities

Risk/compliance/behaviours:

• Ensure RAF and Core compliance adherence is maintained at 100%.
• Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.
• Ensure Leave’s and breaks are managed well.
• Effective management of daily tasks.
• Effective collaboration and/or completion of daily process tasks and adhoc tasks.

Detailed Process Description

• Work completed within Banks set policies, procedures and standards and Analyst is able to apply business knowledge in daily work.
• Monitor report progress on outstanding and ongoing matters.
• Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
• Assist with the development of training materials based on source documentation, including process maps, procedures, policies and any additional required reference material
• Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
• Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.
• Assists the team in the implementation of new systems.
• Provides on-the-job training for less experienced technical analysts.
• Participates in Cross Skilling and Knowledge Sharing
• Collaborate with all dependent teams for successful delivery.
• Resolves complex deployment issues.  Advises on major application development problems and initiates remedial actions and solutions
• Resolves and/or escalates complex matters to the Manager in a timely manner

Skills

• Tertiary qualification in Information Technology or a related discipline.
• Highly motivated and good time management skills.
• Strong commitment to customer service.
• Strong analytical skills, problem solving capability and decision making ability.
• Well developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
• Be able to develop a good understanding of diverse business units.
• Proficiency in PC Skills (MS Word, Excel etc).
• Willingness to work in shifts.
• Ability to coordinate, organise and prioritise work.
• Ability to work under pressure.
• Technical Knowledge: Administration skills for below mentioned application
• UNIX, Mainframe ACF2 and AS400 Platform
• Application knowledge: Working knowledge of user accounts administration and access control on the above mentioned applications
• Other skills and knowledge: Knowledge of tools like Iseries Navigator, Service Desk Manager , Service Now and OIM etc. would be an advantage.
• Desired knowledge of working on MIS.

So, why join us?

Recruiter Please update with country specific content.

Job Posting End Date

 22/05/2024, 11.59pm, (Melbourne Australia)