Analytics Specialist

Based in Sydney (preferred) or Brisbane or Melbourne

Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11 million members (and counting!), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you’re a part of a team that’s rewriting the rules for how loyalty programs work and what they can bring to members. That’s the journey you’ll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

What you’ll be doing:

As an Analytics Specialist your role is to provide insights and analytics for squads, to better understand the members, partners and behaviours to make critical business decisions on program construct, member experiences and partner engagement to drive business value and support the squad OKRs.

You’ll be great in this role if you:

• Have 3+ years experience in an insights analytics role or equivalent, with a focus on driving business outcomes
• Understand the build and design of self-serve reports and dashboards
• Enjoy consulting, influencing and advising key business stakeholders independently including Product and Marketing.
• Have the ability to mine large databases and producing sophisticated analytics, segmentation and targeting
• Are comfortable with using digital analytics to deliver reporting, analyse and attribute conversion, generate insight and optimise digital experiences and campaigns
• Are an expert SQL, Python (or similar) coding ability
• Have Power BI, Tableu (or similar) visualisation software skills with a high level of data literacy and numeracy
• Are someone with a business partnering mindset; a strong and proactive collaborator
• Have highly developed problem-solving skills and understand key analytical concepts including statistical methodology
• Come from a Loyalty program or loyalty marketing experience background (desirable)
• Have experience working in an agile workplace and familiar with agile ceremonies and practices including SCRUM and Kanban (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.