Application Administrator

We are DevelopmentWA - Western Australia’s land development agency, working on industrial, commercial, and residential projects. Our work is diverse and state-wide, developing land for sustainable communities, prosperous industries and resilient regions.Our portfolio includes the development and management of some of WA’s most iconic residential, commercial and industrial projects both within the metropolitan area, and regional areas of our state. Projects including Elizabeth Quay, Alkimos, Ocean Reef Marina the Australian Marine Complex, Subi East and Broome.We are committed to innovation and sustainability across all of our operations, including a plan to transition to net zero ‘scope 1 and 2’ emissions by 2025.At DevelopmentWA our vision is “Shaping our State’s Future”, and that’s exactly what you’ll be doing by joining the team at DevelopmentWA.To learn more about our company, or to view the current projects we are working on, visit www.developmentwa.com.auRole Summary:DevelopmentWA is looking for two Application Administrators to join our ICT and Digital Transformation team.This position provides customer centric support for applications managed by the System and Services team, including education and guidance in the use, deployment and maintenance of computer infrastructure and software. The Application Administrator will also ensure the implementation and maintenance of key business systems meet the organisation’s needs.Salary range: $92,678 - $97,307 per annum + superannuation.Responsibilities and Accountabilities:

• Provide application administration and functional support to key business systems such as Clarity PPM, Oracle EBS, DocuSign and Microsoft 365 applications including Microsoft Office suite, SharePoint and Dynamics CRM.
• Develop and maintain system and application configuration.
• Develop and maintain processes and procedures.
• Develop and maintain training manuals in line with the defined business processes and procedures.
• Deliver training and host information sessions including inductions and ad-hoc training for information systems, software and services in line with defined business processes and procedures.
• Assist with the evaluation, planning, executing, testing and implementing desktop hardware or software upgrades and voice communication technologies as required
• Perform routine auditing, monitoring and testing to maintain information system performance and identify system issues.
• Assisting in the development, refining and documenting of knowledge, processes and procedures as they relate to the items above.
• Provision of coverage as part of the ICT Team to ensure effective integration, implementation and support of systems.

About you:To be successful in this role you will have the following skills and attributes:

• Demonstrated experience in development, delivery and continuous improvement processes.
• Proven work experience in ICT focussing on applications support, administration and training and a strong understanding of Windows Operating systems, desktop software and hardware and SOE employments
• Experience delivering ICT related training.
• Strong analytical and problem-solving skills, including the ability to assess complex business needs and translate them into relevant digital solutions.
• Strong organisational skills with the ability to work on multiple projects.
• Well-developed verbal, written and interpersonal communication skills enabling competent engagement and collaboration with an all-inclusive and diverse range of individuals.
• High level of computer literacy with a strong understanding of software development lifecycle.
• Deliver an exemplary standard of customer service inclusive of proactive approaches to problem solving.
• It is highly desirable for this position to have knowledge and experience in the administration and training of:

• a core business system or ERP solution.
• Broadcom’s Clarity PPM system or other project management system
• Microsoft 365 suite of products
• Experience in an organisation with similar values and ethics to DevelopmentWA is highly desirable. DevelopmentWA’s culture is based on a set of values that include a personal commitment to Brilliance – Alliance – Courage – Integrity

What we offer:As well and working on a diverse portfolio of projects, you will also enjoy a number of benefits such as:

• Flexible working arrangements, including hybrid work
• An organisation that is committed to sustainability, including a transition to net zero carbon emissions
• Brand new office fit-out in Mia Yellagonga Tower 2 (BDO building) with beautiful views of Kings Park
• Study Assistance and professional development opportunities
• End-of-trip facilities
• An active social club and volunteering opportunities
• An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage and Integrity

Are you ready to help shape our state’s future?To apply, please submit your resume and cover letter addressing the listed success factors and why you are suited to this opportunity by 9AM Friday 12 July 2024.For further information about the opportunity, please contact Geoff Dixon, Systems and Services Manager on (08) 6200 4412.Our commitment to equality and diversity:At DevelopmentWA we are committed to building an inclusive workplace which promotes equity, values, diversity and provides fulfilling employment opportunities for people of all backgrounds and abilities.We welcome all applicants from priority groups including Aboriginal and Torres Strait Islander People, people with disabilities, people from culturally diverse backgrounds and mature age workers.For queries regarding the recruitment process or if you require any reasonable adjustments to the recruitment processes, please contact the People and Culture Team via email at people@developmentwa.com.au or via phone at (08) 9482 7499.If you would like assistance with your application, please contact Jobs and Skills WA on 13 64 64 or visit https://www.jobsandskills.wa.gov.au/jobswa#how-we-can-helpAgency CV’s will not be considered