Application and Fulfilment Support | Truganina, VIC

Join a leader in third party fulfilment services, in a role where your diverse skills, innovative mindset and your hunger for growth is celebrated!

As an equal opportunity employer, e-Store is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated.
Who are we?
eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfillment partner for our clients which include Australia’s largest pure play online retailer, Australia’s largest online furniture retailer, more than 10 of Australia’s top 50 eCommerce businesses and many iconic retailers which have a retail store and eCommerce presence.
We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 7 fulfillment centers (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots at its Victorian sites and continues to cement itself as a market leader in the 3PL space.
We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes! We embrace change, as there are no maps for where we are going. This isn’t for everyone.
What are we looking for?
Reporting to the Fulfilment Manager, this role will see the individual provide time critical fulfilment and applications support to internal and external stakeholders on key data, warehouse and automation functions.
The successful applicant will pride themselves on their attention to detail, their ability to build relationships and collaborate with stakeholders, and will understand the importance of putting the customer first. They are tech savvy problem solvers at heart, driven to achieve goals and support their team to win, and are known for their organisational skills. Additionally, if growth is something yearned for, the Fulfillment and Applications Support person will have numerous opportunities to further develop their career within diverse operational functions across the business.
What will you do?

• Support daily warehouse operations via the Warehouse Management System (WMS)
• Manage key data structures in WMS (e.g. product attributes and packaging information)
• Manage and correct freight carrier data rejections
• Lodge daily shipments with carriers
• Review and investigate data integration reports for customers
• Action automated error alerts for issues relating to orders, item masters and receipt files
• Assist with multi-site automation functions and/or projects
• Review AMR (Autonomous Mobile Robot) inventory and client migration
• Assist internal stakeholders with daily shipment support
• Manage and generate international consignments and carrier manifests
• Utilise file transfer protocol (FTP) to upload master files
• Book and coordinate VIP order requests
• Work as a team to achieve daily results through planning and coordinating with others
• Identify, evaluate and develop business opportunities

What skills will you have?

• Minimum 1-3 years’ experience in a similar role (Experience in a third-party logistics, freight or warehousing environment highly regarded)
• Qualification in IT and/or Data Analytics
• Experience with Microsoft Office and Google
• A strong customer service ethic, excellent interpersonal skills and well-defined communication skills
• Organisation, problem solving and the ability to build relationships with diverse individuals

Additional requirements:

• Australian citizenship or permanent residence.
• Reliable transport (limited public transport)

Why eStore Logistics?
This is an exciting opportunity to work with the market leader in order fulfilment, with an exceptionally talented and passionate team. You’ll learn to contribute, mentor and laugh with a dedicated team of people; all with a common goal of servicing our clients. Your ideas will get heard, you’ll feel part of a team, you’ll have passionate debates and do the best work of your career to date.
How to Apply
Please click on the link and follow the prompts.
We can't wait to meet you!