Application Specialist Administrator

The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA) click here.

About the Role

As the Application Specialist Administrator, your primary responsibility is to deliver outstanding support for our CFA applications (M365, LMS, SAP). You'll be pivotal in guaranteeing the seamless operation, optimisation and user satisfaction of these systems. Your expertise in troubleshooting, configuring and customising these applications will be critical in supporting various functions such as volunteer management, community engagement, finance and workforce productivity.

As the primary technical contact for CFA applications (M365, LMS, SAP), key responsibilities of the role will include the following:

• Providing end-user support,
• Collaborating with teams to identify business needs,
• Customising and configuring applications,
• Coordinating upgrades and integrations,
• Conducting testing,
• Developing training materials,
• Staying updated on technology trends,
• Collaborating with vendors,
• Providing project guidance and leading BAU projects.

About You

Our ideal candidate will be able to demonstrate the following:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Proven experience in supporting and administering CFA applications (M365, LMS, SAP) within a business environment.
• Knowledge or certification ofCFA applications (M365, LMS, SAP) , including configuration, customisation, and integration capabilities.
• Excellent troubleshooting skills with the ability to identify and resolve technical issues promptly.
• Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proactive and self-motivated, with a passion for continuous learning and professional growth.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 26th May 2024

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au