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SalaryLocations: Melbourne, Abbotsford (Hybrid)
We give you a world of potential
Computershare Technology Services (CTS) is seeking an experienced Application Support Analyst to join them on a permanent full-time basis. The Application Support team ensures efficiency and reliability of key systems, delivery of application functionalities and supports both infrastructure and software changes within the Oceania region.
A role you will love
The main objective of this role is to ensure excellence in the support provided to all stakeholders to meet their strategic agendas. Joining a close-knit team, this role reports to the Application Support Team Leader and supports a broad range of applications throughout our business. The position is required to liaise with various business units, direct clients and other technology teams including 3rd party vendors and provides exposure to complex environments and interfaces through issue diagnosis, application analysis, processing of requirements and some essential testing. Knowledge of the securities industry as well as an understanding of Digital Technologies will be an advantage in this role.
This position requires that you be flexible with working hours and able to cover shifts between our span of hours which are 7am to 6pm and you will also be part of a rotating 24x7 support roster to ensure continuous availability of services to customers. Potential for travel to our global offices may also be required to rollout and train new Software functionality.
Key responsibilities will include:
- Resolve customers' technical problems via email, phone, social media and in person
- Liaise with business units, external clients, Vendors, and other technology teams to resolve application issues as well as provide input into product enhancements.
- Manage and coordinate incident resolution activities. Own and implement preventative actions as part of root cause remediation
- Manage and support infrastructure and product releases with effective and timely customer change notifications
- Provide out of hours problem resolution services for our customers
- Drive continuous improvement by documenting processes, analysing trends, and proactively addressing risk items before they become issues.
- Stay current with system information, changes, and updates.
- Ensure all relevant processes, checklists and standards are followed to maximise quality
This role is well suited to an individual with experience of Application Support and Business Analysis who enjoys working closely with Development teams. The role is within a fast pace IT department responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines.
Key skills required include:
- Flexible approach to work, including hours
- Strong problem solving and analytical skills
- Perform effectively when working under pressure
- A continuous improvement mindset
- Strong documentation skills and technical aptitude
- Practical experience with log analysis and DB querying, SQL and/or Oracle
- Excellent attention to detail with a focus on quality
- Excellent time management with the ability to prioritise accordingly
- Ability to negotiate and influence others, a team player
- High degree of self-direction, initiative, and motivation
- Proven ability to communicate effectively in both verbal and written forms with people at various levels of the organisation
- ITIL Certifications
- Understanding of the Agile SDLC and project methodologies
- Experience with Incident & Problem management methodologies and associated processes
- Tertiary qualification in Information Technology or at least 3 years relevant experience in a technical support role
- Ability to identify technical and application issues, and deliver resolution to identified issues
- Previous experience working independently within a fast-paced environment
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.
