Application Support Analyst

We Are Carlisle
At Carlisle Homes, we're more than a home-building company. We're a team of passionate professionals making a meaningful impact. As a privately held, Australian-owned business, we've earned prestigious recognition, receiving the HIA Australia's Major Professional Builder 2023 award and ranked ninth in the 2023 Australia's Best Workplaces™ List for businesses employing 100 to 1000 staff. This comes off the back of being officially certified as a Great Place to Work for our third year in a row.

Our ongoing pursuit of quality and innovation sets us apart, our customers consistently rate us in the top percentile on Australia's leading customer review website ProductReview.com.au. Our company not only build beautiful homes but also a culture of excellence, innovation, and growth.

We are looking for a self-motivated Application Support Analyst with experience managing and supporting Dynamics AX. Contributing to a strong sense of teamwork, you will be responsible for ensuring that operational processes run smoothly through a stable and consistent technology experience.

In this role, you will be responsible for:

• Providing Level 2 support for internal applications with a focus on Dynamics AX/D365 and support infrastructure.
• Identifying process improvements and engaging in troubleshooting within the Application Support team.
• Effectively managing stakeholder relationships, interacting with the broader business and IT team.
• Complete daily maintenance tasks including logging requests, fielding queries, managing tickets, actioning alerts, managing escalations and reviewing the system health of Carlisle applications and services.

We are ideally seeking candidates with:

• Experience in supporting multiple applications, especially Dynamics AX or D365 (F&O), with strong technical troubleshooting, testing, configuring, and documenting skills.
• The ability to provide superior customer service, engage proactively with end users, and manage stakeholder relationships effectively.
• A genuine interest in learning and adapting to new systems and processes, with a willingness to be trained in specific areas such as FinOps and internal applications.
• Excellent problem-solving skills, seeking the root cause of issues with a hands-on approach.
• A cultural fit with our team environment that values teamwork, innovation, and continuous improvement. A sense of fun and enjoyment in the work is essential.

Carlisle perks!
As a named Great Place to Work (not once, but three times!) our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks.

• An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 18 week paid parental leave and a $250 baby bonus
• Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more!
• Ongoing learning and development opportunities to help you reach your full potential - whether through our highly engaging and interactive e-learning platform or formally recognised courses, where here to encourage your long-term growth
• Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day - an extra day off before Melbourne Cup!
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
• Parties, award nights, mid-year/end of year events, Family Fun Day, you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team.
• Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court!

If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you!