Business Analyst - Application Support

Business Analyst – Application Support

• Be part of a collaborative team within an innovative technological environment
• Join an organisation that prides itself on workplace flexibility. Free Myki provided
• 12-month fixed-term position with potential for extension

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

Reporting to the Applications Manager, our new Business Analyst – Application Support will be responsible for the overall software and application needs for V/line. This position will be centred around optimising internal systems, providing recommendations on how to maximise return on investment , improve scalability and availability.

Key Accountabilities include:

On-going management of service requests, problems and continuity

• Providing recommendations on builds, acquisitions or implementation of new systems
• Collaborating with Solution Architects and Enterprise Architects in designing future state
• Assisting with development of manual and system user procedures
• On-going maintenance of both new and existing application reference data
• Assist team with patching of applications
• Ensure continuous improvement of the Cloud Application footprint

About you

• Must have 3+ years’ experience working as a technical Business Analyst for software and applications
• Demonstrated experience successfully working as a Business Analyst on complex software projects (E.g. system upgrades/implementations/transformations)
• Thorough understanding and demonstrated experience with ITIL processes
• Proven experience building relationships and effectively communicating with various stakeholders, both internal and external
• Tertiary qualifications in IT, or related field (highly desirable)

Salary for this position is commensurate to the successful candidate’s aligned skills and experience to the position.

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a cover letter addressing the key criteria (About you) and a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.  

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019).

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.