oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work 2023:
https://www.bintelligence.com/blog/2023/3/15/28-companies-named-2023-best-places-to-work
The Boston Globe names oneZero a Top Place to Work in 2022, and 2023: https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-second-year-in-a-row/
Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team (https://goo.gl/vbXw8i).
Job Description:
The Application Support Engineer position supports customer-facing operations by responding to operational and business issues. This position is also responsible for planning, deploying, and supporting client implementations of oneZero's products.
Specific Duties:
- Provide customer support in accordance with company SLAs via email, phone, or live chat.
- Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritize and escalate issues according to the severity and details of each case.
- Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
- Plan, deploy, and support new client instances from project planning to hands-on implementation.
- Work with clients to appropriately configure each aspect of their oneZero application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.
- Manage application upgrades and migrations. Perform system check-out after the process is completed.
- Weekend coverage work is required as part of this position and is scheduled on a rotating basis within the team.
Required Skills:
- Excellent verbal and written communication skills and high attention to detail.
- Ability to process multiple client communication streams and make high-quality decisions under pressure.
- Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
- High proficiency level (power user) with Microsoft Windows OS.
- 2 - 5 yr experience supporting clients in the financial services industry.
- Understanding of FIX protocol.
- Basic knowledge of TCP/IP and Networking.
- Basic knowledge of SQL (PGSQL, MYSQL).