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Form of workDo you have a keen eye for detail and a knack for managing complex situations? If so, we invite you to apply for the role of Regulatory Complaints Officer at one of our Federal Government clients based out of Perth CBD.
Key Responsibilities:
- You'll be responsible for assessing and monitoring complaints and regulatory intelligence over calls
- Handling a caseload of complaints related to the provision of supports and services by the Department, including complex matters, and escalating incidents for investigation when necessary.
- Keeping an eye out for trends and issues by overseeing and reviewing complaints received by the Department, providing valuable advice on emerging matters.
- Completing assessments of complaints and regulatory intelligence to high-quality standards within agreed timeframes.
- Offering education and training to providers on incident identification, prevention, and response, thus fostering a culture of safety and accountability.
- Developing and nurturing strategic relationships with a diverse range of stakeholders, facilitating collaboration and effective functioning of the Department.
- Crafting complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.
Required skills and experience:
- Must be an Australian Citizen and based out of Perth, WA.
- Demonstrated experience in answering calls, showcasing excellent communication skills, empathy and problem-solving abilities.
- Proven experience in regulatory compliance, complaints management or similar roles.
- Ability to work independently and collaboratively in a fast-paced environment.
- Empathy and sensitivity towards individuals.
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to ***********@talentinternational.com by clicking the "APPLY NOW" button. For a list of all vacant positions, please see our website www.talentinternational.com.
For further enquires please call Huma on 0418594***.
