APS5 Complaints Officers

Our client is seeking to engage APS5 Complaints Officers.Location: MULTIPLE (Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA, Darwin NT)Contract Length: Start – 20/05/2024, End -22/05/2026, with option to extend up to 6 monthsEligibility/Security Requirement: Ability to obtain Baseline ClearanceDuties:

• Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
• Managing a caseload of complaints or reportable incidents.
• Assessing and escalating cases for investigation and other action.
• Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
• Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
• Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

Your profile will demonstrate:

• Demonstrated experience in similar roles.
• Experience with disability, regulatory bodies and government are highly advantageous.
• An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can reach out to Leanne Porter on 0262689*** for further discussion.
 
Please Note – The due date for this submission is 18/04/2024.