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Form of workThe National Disability Insurance Agency (NDIA) is responsible for implementing the world leading National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in Australia.
The NDIA currently supports more than 640,000 NDIS participants with a significant and permanent disability, their families, and carers of those living with disability. Participants are people who apply and meet the access criteria for the NDIS. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and provide peace of mind for every Australian. For many Australians in the NDIS, this is the first time they receive the disability support they need.
We think this is a great time to join the NDIA as we enter an exciting period of change. If you are forward thinking, motivated, resilient, good at building relationships and want to work in a fast-paced environment, we welcome you to explore the NDIA as your next employer.
As an APS5 member of the Service Delivery Group within the NDIA your duties may include, but not limited to:
- Gathering information from participants and their representatives to enable high-quality and evidence-based decision making to inform participant plans.
- Reviewing participant plans to ensure supports align to current and future participant outcomes.
- Communicating with participants and their representatives about decision-making when it comes to the participant pathway.
- Resolving issues and complaints regarding participant queries and concerns.
- Contributing to performance targets as outlined in the Participant Service Guarantee.
- Ensuring compliance with legislative frameworks, agency guidelines and regulations.
The NDIA anticipates various vacancies at the APS5 level within the various Service Delivery streams:
Frontline Planning
Direct Service Delivery for NDIS participants; engaging with participants and managing participant plans and supports to ensure nationally consistent participant experiences aligned to the Participant Service Guarantee.
Compensation
Provides specialist expertise and planning for NDIS participants who have been injured and received compensation for NDIS-type supports. This ensures the NDIS complements, rather than duplicates funding for supports that have been funded through compensation received.
Early Childhood
Undertakes planning for participants in their early childhood years, conducting supportive and informative conversations with families regarding plan funding decisions, whilst ensuring quality outcomes for young children and their families.
You will be asked to select one of the above Service Delivery preferences within your application. This exercise will be used to fill current vacancies and to create an order of merit as future opportunities arise. If found suitable, your Service Delivery preference will be taken into consideration however your skills, knowledge, experience, and interest may be aligned to NDIA priorities at time of offer.
RecruitAbility applies to this vacancy. RecruitAbility encourages the employment of people with disability in the Australian Public Service (APS). If you are a candidate with a disability you can choose to opt-in to the RecruitAbility scheme. If you choose to disclose a disability and meet the minimum requirements for the vacancy you will progress to the next stage of the recruitment process. All requests for reasonable adjustments will be managed in consultation with you to ensure you can compete on an equal playing field. Reasonable adjustments can also be made available to assist you in the job if you are successful in gaining employment. Candidates will also be able to apply via several streams – General Stream, Affirmative Measures for candidates with disability and Affirmative Measures for First Nations candidates. Candidates can find the streams in the application form.
Further information about RecruitAbility can be found at on the Australian Public Service Commission website.
We are searching for candidates who can demonstrate:
- a positive contemporary attitude to people with disability.
- adaptable communication and people skills.
- ability to manage confidential and sensitive information.
- the ability to work within a dynamic fast paced environment and work to deadlines/ timeframes.
- high levels of integrity and professionalism to support our values and mission.
Experience in the disability and/or allied health sector would be desirable however is not essential.
All new starters begin their journey as a NDIA Planner initially completing an eight-week induction program. This guided program is a combination of both on the job training and classroom type learning. The program has been designed for people new to the role and will build understanding and confidence in the processes, the IT system, and the legislation relevant to the planner role, particularly the NDIS Act 2013.
Please refer to the below APS5 Service Delivery Candidate Pack for further information on our role.
Applications for this role close Monday 22 April, 2024 at 11.30pm (AEST).
If you have any questions, please contact DFP Recruitment on 1300 558 870 or email *************@dfp.com.au.
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
