Aps 6 Veterans Access Network Manager

• Location: Adelaide, SA
• Salary Range: $97,735 - $110,982 + Attractive Superannuation
• Contact Officer: Louise Ruhl 0400 453 537 Louise.Ruhl@dva.gov.au

The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.The Veterans’ Access Network Manager is responsible for managing front line client service delivery. This includes managing a team that deliver services in person at the Veterans’ Access Network office, via the phone, email or online.Duties

• Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families
• Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others
• Obtaining evidence to guide performance discussions and address underperformance by utilising the department’s underperformance policy
• Inspire and motivate a team of client service officers to be innovative, creative and high performing
• Manage the workload of the team by allocating resources, and making sure key due dates are met
• Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies
• Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes
• Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager
• Delivering presentations to ex service organisations or other stakeholder groups
• Management of regional offices and offices co-located with Services Australia
• Manage the Departments General Enquiry Email channel and the associated work group.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

NotesThis recruitment process is being used to fill an ongoing position. For more information about the role, please see the Candidate Information Pack.A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: