Aps3 Participant Support Officer - Charlestown

Fantastic opportunity for an Administrator to join a government organisation in Charlestown!

APS3 Participant Support Officer

Rate: $37.36 per hour + super

Contract: 18-months + potential for extension

Location: Charlestown

Your new company

You will be working with a community-based organisation that provides essential services to many Australians, with a focus on supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Administrator or Customer Service Representative to join the team.

Your new role

As a Participant Support Officer, you will be responsible for providing high-level administration support to your team. Your duties would include:

• Resolving customer enquiries both in person and over the phone.
• Providing information to customers and referring them to relevant departments for assistance.
• Monitoring the team shared email inbox and calendar.
• Scheduling appointments for customers.
• Undertake research and investigation activities to prepare reports and correspondence.
• General administration activities.

What you'll need to succeed

• Prior experience in an administration or customer service related role is essential.
• Experience in diary and email management, coordinating travel and preparing documentation would be highly desirable. 
• Ability to manage competing deadlines and prioritise tasks.
• Be proficient in Microsoft Work & Excel, and confidently use different technologies.
• Excellent verbal and written communication skills.
• This role requires candidates to be an Australian Citizen.
• The successful candidate will need to complete 2x reference checks, a Working with Children Check and a Police Check.

What you'll get in return

• Full-time, 18-month contract with the possibility for extension.
• Excellent pay rate and a weekly pay cycle.
• Opportunity to build on your skills and develop your career.
• Central location in Charlestown, with plenty of nearby parking options available.
• Receive ongoing support from your consultant at Hays. 

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your resume to ************@hays.com.au. Please ensure you include a brief statement outlining your suitability for this position. The closing date for this role is Monday 8th April, and we will be reviewing applications and shortlisting candidates immediately.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.