Address We are seeking a candidate who can provide excellent operational and administrative support in
a Federal government agency on the Gold Coast.The role will see the successful candidate supporting a front line team that directly support participants throughout access, planning, implementation and review processes.
Candidates MUST be an AUSTRALIAN CITIZEN to apply.
Key Responsibilities:
Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending
Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level
Completing administrative and data entry tasks relating to participants
Contributing to the achievement of key performance indicators, including planning targets
Key skills/experience required:
Extremely strong interpersonal skills
Experience working in a planning and budgeting is beneficial
Passionate about delivering excellent customer service to participants and clients in order to help achieve positive outcomes
Great attention to detail
Excellent administrative skills
Experience working with people living with disabilities is desirable but not essential
The position provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities.
This is a 12 month opportunity located in Robina paying $43.82/hour plus super.
Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your Assignment.
For a confidential discussion about this role please feel free to contact Aoife Bradley -
aoife.bradley@randstad.com.au - 07 3100 7023
**All applications should be submitted via the application portal**
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
