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Form of work About the Company
Randstad is a leading specialist recruitment agency and employs over 55,000 employees worldwide. Having been operating in Australia for 25 years, we are continually looking to expand our client base and candidates.
About the Role Randstad is teaming up with a large Government Agency to find an personable and professional Customer Service Officer. You will be an essential part of the team and will work closely with your colleagues so great communication skills and a positive attitude are critical for achieving results in this fast paced environment. Daily Responsibilities Include:
Work individually and as part of a team to respond to phone and email enquiries from a diverse range of stakeholders.
Handle enquiries in a professional and considerate manner.
Troubleshoot issues using standard responses, task cards, Standard Operating Procedures (SOPs) and support documentation, escalating as required and monitoring the progress through to resolution.
Accurately record information in the job management system.
Participate in learning and development opportunities.
Maintain a level of comfort around basic technology including the Microsoft suite other grant related systems.
Participate in business improvement initiatives and other projects.
Skills and Experience:
Possess intermediate to advanced skills in the Microsoft Office Suite.
A high level of attention to detail.
Have the ability to work to time-frames and prioritise your work effectively.
Prior Government experience and a security clearance is highly desirable.
Benefits:
Competitive Wages
Excellent work/life balance
Flexible working environment
This opportunity will suit experienced corporate administrators who are looking for a challenging and dynamic work environment.
If this role sounds like the right fit for you, please apply now using the appropriate link. Otherwise, please contact me directly at ************@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
