Aps4 Provider Engagement Officer

Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. 

A new role awaits

Seeking a challenging and rewarding career opportunity in the NDIA's Provider Engagement Branch? The NDIA is currently recruiting dynamic and driven individuals to fill multiple Provider Engagement Officer positions at the APS4 level. 
 
The Provider Engagement Branch supports the NDIS market to grow and deliver high-quality supports for participants. The branch influences key areas which involve; responding to strategic priority changes across Agency programs and business systems including Participants, Platforms and Processes (3P) and PACE, establishing processes enabling appropriate and effective market engagement and the management of provider exits and providing strategic direction in reshaping of the current Provider Engagement Model and contributes to co-design activities with key market segments.
 
The NDIA prides itself on being a flexible, dynamic, and adaptive work environment responding proactively to change and continuously improving the way we work.

Where you can add value
The APS4 Provider Engagement Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries. Not every day will be the same and being adaptable is key to success within this role. Responsibilities of the role may include but are not limited to:

• Being a contact for providers whilst supporting provider market and NDIS provider process.
• Supporting team members working with stakeholders including State and Local Governments, providers, carers, people with disability and mainstream organisations to address local transition challenges.
• Engaging providers to ensure optimal satisfaction is experienced at each interaction.
• Assisting the team to manage risks associated with stakeholder relationships through a proactive approach.
• Supporting the development and promotion of resources that enable sector development and improve the NDIA’s understanding of the provider environment and experience.
• Providing general input into ministerial and parliamentary correspondence, reports and briefs.

Enough about us, let’s talk about you

Our ideal candidate will be organised, driven and able to exceed in a fast-paced work environment. You will have excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in developing reports and briefing materials. You will display a high attention to detail and possess the ability to make decisions whilst working independently and proactively. 
 
To be a part of the NDIA team, it is essential you have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals. 
 
For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work life balance. 

While this role is ideally performed from Geelong - VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close at 11:30 PM AEST on 18 April 2024. 

If you have any questions, please contact Sophie Landwehr on 08 8922 0*** or email ***************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.