Aps4 Support Planner

Resolve issues and complaints in relation to participant plans

Your new company

This Government Department are responsible for providing disability-based services to the community, and are looking for multiple Planners based in the Adelaide CBD

Your new role

Working with the Participant Experience Delivery Team you will undertake administrative and operational tasks including some basic research and analysis activities. You will communicate with stakeholders to provide advice on moderately complex enquiries related to participant support plans.

Responsibilities include:

• Resolving issues and complaints in relation to participant plans - undertaken by gathering information identifying supports, reviewing guidelines and legislation, and liaising with stakeholders
• Completing administrative and data entry tasks
• Contributing to the achievement of KPI's, including planning targets

What you'll need to succeed

• Previous experience working in a similar role e.g. support coordinator, client services officer, case manager etc
• Ability to understand complex guidelines and policies and apply them to individual cases
• Exceptional customer service skills and the ability to troubleshoot problems

Please note you must be an Australian citizen and successful applications will be required to undergo a Working with Children Check, NDIS Worker Screening Check, and be eligible to apply for a Baseline Security Clearance

What you'll get in return

A 6 month initial engagement within Federal Government with the potential for extension, a competitive hourly rate of $43 + Super, along with the ability to utilise your skills to assist vulnerable people.

Temporary and Contact workers through Hays also enjoy a wide range of benefits including:

• Weekly pay cycles
• Nominated choice of Superannuation fund
• Online timesheet submission and approval
• No hidden fees or costs for our services
• Free online learning platform to enhance your skills
• Regular contact with local Adelaide consultants throughout the duration of your assignment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Tanya Murray

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.