Address About the Role: Home Support Service Planners work collaboratively with customers in assisting to coordinate services through co-design of goal-orientated support plans based on recommendations set by the Regional Assessment Service (MAC) and supports customers to remain living at home with independence.
What you'll do:
Co-design services with customers based on their goals, reflecting their individual needs
Coordinate service delivery, ensuring customer schedules are accurate
Liaise effectively and positively with external stakeholders such as provider partners, MAC, RAS/ACAT
Act as first contact for resolution of customer concerns and complaints
Conduct support plan reviews and actively support customers toward better health outcomes through internal and external linkage to services
Identify and respond to risks, enabling customers to stay healthy and independent whilst remaining at home
Meet individual KPI's and work collaboratively in achieving team targets
You will need:
Minimum Certificate III in Community Services/Aged Care/Service Coordination or equivalent experience in health/community based roles
Knowledge of issues associated with ageing, including dementia related disorders
Intermediate/advanced level knowledge of Microsoft Office
Strong documentation and administration skills, scheduling experience or knowledge is a plus
Excellent Interpersonal, communication and problem-solving skills
The successful candidate will need to provide a COVID vaccination statement (3 doses) and a satisfactory police clearance for working with vulnerable groups less than 12 months old before commencement.
If you want to join our amazing team, we can offer you:
Friendly and inclusive culture, supporting diversity and employee wellbeing
Free on-site flu vaccination program
Financial advice for HESTA members, our preferred superannuation supplier
Wellbeing program including free employee assistance program
Recognition program acknowledging significant contributions
Salary packaging to maximise your take home pay
Discounted Corporate Membership - Health Insurance - BUPA
Café and Coffee Barista on site!
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
How to Apply: Simply press 'Apply' now!
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
What it's like at ACH Group:
At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.
