AddressOur participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Looking for a rewarding career opportunity that combines your passion for helping others with your professional skills? We have an exciting new opportunity to join the NDIA within the Marketing Communications Branch as the APS5 Digital Delivery Officer.
The Marketing Communications Branch develop strategic and impactful marketing, communication, and digital solutions, informed by market research and insights. The goal of the Branch is to proactively engage with the Scheme and drive behaviour change through inclusive and timely marketing and communication efforts.
*Please note - This role is available under Affirmative Measures - Disability. The affirmative measure position is to improve employment opportunities for people with disability in the Australian Public Service. They are open only to people with disability*
Where you can add value
As a Digital Delivery Officer you will support the website redevelopment team. You will manage engagements and user testing with a diverse cohort of web users to ensure the Agency delivers an innovative, digitally inclusive, accessible and easy to use website.
Responsibilities of the role include but are not limited to:
- Conducting, collecting, and reviewing qualitative research and organising and facilitating UX workshops internally and externally with stakeholders, identifying needs, goals and challenges for the NDIS website redevelopment project.
- Conducting quantitative research, including data analysis using Google Analytics, SEM Rush, social data, CRM data and email data, validating findings from the qualitative research.
- Supporting synthesis of the findings from the qualitative and qualitative research phases, gaining insight into user behaviour and make recommendation for improving the website.
Enough about us, let’s talk about you
Our ideal candidate will exhibit organisational and teamwork skills coupled with strong innovative mindset and a high attention for detail. Knowledge and understanding of Case Google Analytics, SEM Rush, social data, CRM data and email data alongside experience leading, organising and facilitating UX workshops will be desirable. You will be driven to use your expertise to drive positive change and will also strive for self-growth and professional development.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
- You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
While this role is ideally performed from NSW Surry Hills, VIC Geelong, VIC Richmond, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm AEST Thursday 4 July 2024
If you have any questions, please contact Sally Foster on 0755024*** or email ************@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
