APS6 NCC Insights and Reporting

Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

Are you looking for a role where you can utilise your critical thinking skills and contribute to making a positive difference to the lives of millions of Australians? We have an exciting new opportunity to join the National Disability Insurance Agency (NDIA) as an APS6 National Contact Centre Insights and Reporting within the Agency’s National Contact Centre (NCC).

The National Contact Centre plays a significant role in providing accurate and timely information in response to enquiries about the NDIS. The forecasting and workforce planning function is an important enabling function to ensure people contacting the National Contact Centre have a positive experience.

Where you can add value

The APS6 NCC Insights and Reporting position is responsible for offering intricate technical, professional, policy, and operational support and guidance on complex issues.

Duties of the role may include:

• Transforming and modelling data from both structured and unstructured sources
• Providing design and creation of reports and visualisations using various reporting tools.
• Maintaining and promoting data governance and best practices by preserving data integrity and security
• Creating and delivering reports to executive audiences with a focus on relevance and impact

Enough about us, let’s talk about you

Our ideal candidate should be driven by processes and data. You will possess a strong comprehension of the scheme, coupled with a keen desire to learn. You will have high levels of productivity, resourcefulness, flexibility, influence and be an effective communicator. With your passion, you will bring incredible value and commitment for the benefit of the participants as well as peak bodies in the disability sector. You will also enjoy working both in a team and independently to achieve desired outcomes.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, Insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance

While this role is ideally performed from ACT Deakin, QLD Robina, VIC Dandenong, VIC Geelong, VIC Richmond, WA Midland, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm AEST 5 May 2024

If you have any questions, please contact Sally Foster on 075502 4*** or email ************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.